Library Instruction Strategies to Improve ILL Workflow

Abstract

Many ILL article and book requests are cancelled because the requested item is available in a database, free online, or in the collection. This poster will present the interaction between ILL and research help, and instruction strategies used to lower the number of cancellations and save time for ILL staff. Success or failure is determined using statistical information gathered each semester from ILLiad reports. This ongoing project will compare Fall 2014, Spring 2015, Fall 2015, and Spring 2016 semesters.