Waiting Just Got Easier: Course Reserve Pickup Notifications via SMS

Abstract

The UC San Diego Library has been managing its Course Reserves waiting list for high demand titles with restaurant pagers for over a decade. In response to battery failure issues due to long wait times during peak usage periods, the service expanded in Fall 2014 to add an SMS messaging option. In addition to improving consistency and quality of service, offering text messaging increases convenience for students, allowing them to freely roam the campus without worrying about staying in range. This poster will visually represent operational procedures for managing a course reserves waiting list and the user benefits of a combined pager/SMS service.