There's a weird guy upstairs: Reporting incidents in the library

Abstract

Proper planning and tools empower library public service staff to make sound decisions in situations that have the potential to compromise the safety of both staff and patrons. Specific strategies for communication and collaboration inform this poster addressing informational needs common to different emergency situations. Preplanning and careful documentation about what actions should be taken before, during, and after incidents occur will assist staff in responding and reacting with confidence and competency. Ensuring that staff members know when and how to effectively communicate pertinent information will help emergency responders help you, your library, and your users., , A former emergency telecommunications officer turned library staff member will share recommendations for essential knowledge and best practices in the development of policies and procedures related to the reporting of incidents in the library. Other topics include situational assessment, report requirements, interdepartmental communication, chains of command and incident documentation.,