KLIC's Key to Communication: Keeping Public Service Staff in the Loop in Real Time

Abstract

Our public service desk is staffed by student assistants, librarians, tech support, full time staff, and adjunct/part-time staff. How do we keep everyone in the loop and provide the best service for our patrons? Our service desk guide is our communication hub, keeping everyone up to speed from the start of their shift to the end. , , Using a password-protected LibGuide with tabs for news, popular links, campus information, tech tips, and more, managers can disseminate information in real time to staff and students working the desk. As employees report to the service desk, they are immediately brought up to speed about the latest technology issue or reoccurring question about a current campus event, and they have our most frequently used pages just a click away. Our staff and student assistants are empowered with the information they need to do their jobs effectively.