From Emergency to Essential: Going from a COVID-19 service to a permanent service

Abstract

Because of COVID-19, many libraries have to create new services and processes, in order to give patrons' access to a previously inaccessible library. From the creation of online portals, to online application forms, to home delivery and curbside pickup, multiple services had to be instated. This poster will focus on the creation of those COVID-19 services, how they were improved as semesters went by, and how we modified them to make them into official permanent services.