Shifting into Teams: the transition to using Microsoft Teams and Shifts for managing student employees

Abstract

After a service desk merger that caused the Access Services Department to take on additional responsibilities and student employees, student supervisors felt the strain of trying to manage a larger team with tools and procedures that were developed for a group half the size. Following the initial transition period, supervisors selected Microsoft Teams as a comprehensive student management system. Using Shifts and other related applications facilitated scheduling, improved communication between supervisors and student employees, and enabled students to easily access important information. This poster will share specific tools and techniques we used to help manage a team of over 25 student employees staffing a single service point.