Facilitating to Move Access Services Forward - Techniques for Engaging Staff

Abstract

The University of Alberta Libraries went through a strategic planning process in 2011. A variety of techniques were taught to our newly created Facilitation Team to engage our library staff. Members of this team are now called upon on a regular basis and have become an extremely valuable resource to our library system. Based on my experience as a member of the Facilitation Team and my responsibilities as the Access Services Coordinator, I will share with you tried and true techniques and how they can be used to engage your staff in Access Services. Learn methods to get feedback from those who sit quietly in meetings, and make discussions fun and productive. Take away useful means to generate targeted feedback from your staff, analyze your processes quickly and effectively, and discover new opportunities. Attendees will leave eager to try out their new skills.