A Library Storage Facility's Success through Service and Integration

Abstract

Library storage facilities are often the subject of concerns ranging from campus proximity to the unhappiness of faculty who want every book kept within the library. This presentation will discuss the success of Syracuse University Libraries Facility, a gem in the department of Access & Resource Sharing which opened in October 2013. In addition to its innovative construction model, the Facility also has a service model that is deeply integrated with other areas of Access Services and the library. It is this integration and seamless service that has ensured the operational success of the Facility. With strong connections between Delivery & Retrieval Services and Interlibrary Loan, the Facility provides patrons with efficient and streamlined access to the resources housed in this high-density storage facility.