Be Our Guest - Exceptional Patron Library Experience

Abstract

Charles Darwin said It is not the strongest of the species that survives, or the most intelligent, but the one most responsive to change. In our ever changing world of technology and accessing information we are all aware of the challenges that libraries are experiencing. We may not be able to end or change everything that is happening to libraries, however there is one aspect that we can improve on that could help us advocate for our libraries and that is Exceptional Customer Service. , , This session will explore some principles and processes that can help your library focus its vision and assemble its people to deliver exceptional customer service. We are all striving toward the same goal - how best to keep and serve our patrons, this can be done if we invite them to be our guest and deliver exceptional customer service.