ASiL Proceedings
Conference Archive
16 sessions
When Worlds Collide: Lessons Learned from Merging Two Key Service Points
Mary Carmen Chimato, Tripp Reade
In January 2007 the NCSU Libraries merged the circulation and reserves service points at the main circulation desk. This merger was part of the Libraries' ongoing assessm…
Student Worker Management Panel Discussion
Jennifer H. Hughes, Michelle M. Lewis, Lee Brown
This panel discussion will focus on successful methods of managing student workers in an academic library. Jennifer Hughes, Head of Access Services, Michelle Lewis, Circu…
Library Collections 2.0: Managing Multimedia Technologies in Academic Libraries
Erica Bodnar, Joey Fones
To support the learning and research needs of faculty and students, academic libraries are finding it increasingly important to incorporate the use of digital learning ob…
Give out Pickles: Customer Service Improvement
Terri Summey
In our technological society, people are used to customizable services and quick access to information from a variety of sources. Library customers are why libraries exis…
A Vision of Access Services in the Open Library Environment (OLE)
Judy Gardner
This program will present a scenario of access services in an open source academic library system with enterprise level connections. The Open Library Environment (OLE)'s…
The Space Is a Service, Too : Library Commons & Access Services
Charlie Bennett
What happens when an access services department has to run an information commons? This presentation will describe the transformation of the Georgia Tech Library's Circul…
Looking through the Keyhole: How Users Think About and Use Library Space
Dave Baldwin, Norice Lee, Cindy Pierard
Physical space still matters-even in the highly digital 21st century. How can libraries best assess and improve user space, even if they don't have the ability to underta…
Human Touch - The Only Stability in the Ever-Changing 'iWorld': Cherishing Customer Service
Mou Chakraborty, Sharon Payne
Access Services has evolved through a variety of changes over the last few years. The Circulation Desk is a lot more than just a place for 'checking out books,' to a larg…
Documents...We Want 'Em Rushed and Readable
Tina Maresco, Maureen O'Brien Dermott
With budgets shrinking and subscription prices rising, the philosophy of "just in time" seems to be gaining on that of "just in case". Resource sharing is an increasingly…
Course Related Content: A Management Solution
Bethany B. Sewell
Course Related Content (or Reserves) at the University of Denver's Penrose Library is a multi-departmental network of units working together to support the teaching needs…
Bridging the Gap: Building Relationships and Overcoming Copyright Anxieties
Susie Quartey
Nine years ago the Course Reserve Library at Brigham Young University (BYU) partnered with the newly developed Copyright Licensing Office (CLO) on campus to continue the…
Access Services 2.0: Tools for the New Era
Andrew D Shuping
In the last five years the web has exploded with new tools and websites that innovative services and new ways to collaborate. Although many of these new sites gain mentio…
You Are Not Alone*: Managing Change in User/Access Services with Compassion and Commitment
Mary Evangeliste, Katherine Furlong, Maureen O'Brien Dermott
In this panel presentation three managers of Access Services share the triumphs, disappointments and the "down right uncomfortable" work of transforming a user/access ser…
Training Student Workers Panel Discussion
Krista Higham, Jennifer Sirotkin
This small panel discussion will focus on successful methods of training student workers. Krista Higham, Access Services Librarian at Millersville University will discuss…
Training 2.0
June L Power
With less staff time and more things to do, providing consistent and thorough training is sometimes a challenge. In order to streamline training and provide for more effe…
Patron-to-Patron Lending
Gerrit van Dyk
When a user can't find an item in our catalog they go to ILL. ILL then contacts various libraries to see if they would lend the item in question. What if ILL was able to…