ASiL Proceedings
Conference Archive
37 sessions
Hosting Student Practicums
Dave Weber
The Southern Alberta Institute of Technology Library and Information Technology Programme and the SAIT Library have over two decades of experience in placing and hosting…
There's a weird guy upstairs: Reporting incidents in the library
Kelly Hayden
Proper planning and tools empower library public service staff to make sound decisions in situations that have the potential to compromise the safety of both staff and pa…
You Can't Teach Nice: Retail Management Strategies for Enhanced Library Customer Service
What's There
As competition increases for library budgets and people question the relevance of libraries for information gathering, customer service is the difference between satisfie…
When it is time for a change. Navigating Human Resources in the academic world.
Lavinia Busch
This presentation will focus on the challenges Access Services Librarians encounter when faced with the uncomfortable situation of letting an employee go. Hired into depa…
When You've Got It, Flaunt It: Visualizing Resource Sharing Data
Kerry Keegan
This presentation will be separated into four segments and will reference an analysis of library resource sharing services. The procedures and takeaways will be useful an…
What's There and What's Missing: An Inventory of Library Collections
Meg Atwater-Singer
When was the last time your library did an inventory? Librarians love to build collections that connect and fulfill patrons' information needs. But do you really know wha…
What's Happening with the GSU Copyright Lawsuit?
Laura Burtle
Cambridge Univ. Pr., et al v. Patton/Becker, a.k.a. the Georgia State Copyright Lawsuit commenced in 2011. Since then, it has been decided at the District Court (the tria…
We have it all backwards: Using positive psychology and a strengths based approach to staff development
Jason Durham, Samantha Minnis
We all have things we do well, and have areas that could use improvement. From a staff development perspective, we tend to focus on areas of weakness as opposed to develo…
We are doing what? The changing roles of Access Services in the 21st Century Library
Jose Auger, Denita Hampton
We were called Circulation in the 80s; Access Services in the 90s; and now we are called User Services & Technology Support. Supporting the library's vision to provide ne…
Waiting Just Got Easier: Course Reserve Pickup Notifications via SMS
Rachel Pritchard
The UC San Diego Library has been managing its Course Reserves waiting list for high demand titles with restaurant pagers for over a decade. In response to battery failur…
Use the Force: Setting a Course that Moves Resources at Lightspeed
Melissa Perez
In Fall 2014, Binghamton University Libraries began searching the far, far reaches of the galaxy for a way to allow branch libraries to print their own stacks search requ…
The Disappearing Games: How Clue Launched a Coup
Amila Hadziomerspahic, David Moynihan
Every year Oregon State University students vote the Valley Library as the best place to study on campus. Seeking to do more for its multitude of stressed-out students, t…
Teaching Old Dogs New Tricks - An ILL Cross-Training Program for Access Services Staff
Nidia Werner, Lydia Hecker
The Waidner-Spahr is always looking to streamline and improve customer satisfaction. We have established processes to maintain speedy, high quality services that our patr…
Teach and Tell: Access Services' Frontline Role in Patron-centered Activities
Yini Zhu
Within the library, the Access Services staff stand at the convergence of users and services and are armed with core functional skills. Yet despite this advantage, they h…
Spaced Out: The Cheap and Unscientific Science Behind Library Use Mapping
Kati Golden, John Pollitz
Budgets are tight. Furniture is expensive. But the Space Planning Committee at UW-Eau Claire's McIntyre Library figured out how to best use the furniture available in a w…
Seamless Order to Delivery: Integrating Processes for a Frustration-free User Experience
Sydney Thompson
In Spring 2013, the new Hunt Library at NC State University opened with a single service point called Ask Us. In Fall 2014 we opened a similar single service point at our…
Recharging the Georgia Tech Library Lockers: Bringing Digital Amenities to the 21st Century Research Library
Eric Brower
In 2015, the Georgia Tech Library began a reorganization project (NextGen) which was designed to change that institution's traditional library services and physical space…
Please Pass Go: Usability Testing for Fine Forgiveness
Kourtney Blackburn, Ben Hockenberry
In the Fall of 2014, Lavery Library's Access Services and Systems departments began offering students with overdue fines an opportunity to perform library website usabili…
PB & Students Workers: Project-based learning and student workers
Kayla Flegal
By utilizing a project-based learning (PBL) technique with our student workers, our library has improved the organization, presentation, and management of our collection,…
Masters of Disasters: Planning, Recovering and Rebuilding for Resilience
Cindy Pierard, Jean Thoulag
Many libraries hope to avoid emergencies or disasters. Few succeed. The literature shows that far too few libraries have a disaster plan in place or staff prepared to car…
Managing Students while "Doing Diversity"
At a recent conference on the history of African American student activism a student presenter remarked that being a diverse institution is not the same as doing diversit…
Making Change, Increasing Value: Reorganizing your Access Services Department
Timothy Hackman, Hilary Thompson, James Spring
In 2015 the department of Resource Sharing & Access Services at the University of Maryland Libraries undertook a major reorganization with the goals of increasing efficie…
Library Instruction Strategies to Improve ILL Workflow
Stephen Leist
Many ILL article and book requests are cancelled because the requested item is available in a database, free online, or in the collection. This poster will present the in…
Let's Talk About REAL Customer Service: How We Increased Circulation by 300 Percent
Vince Mussehl
We hear it all the time - good customer service here, exceptional service there - but are we really practicing it? What is good customer service and why should we even bo…
It's the "finals" countdown - Finals Week Stress Relief Programming at the UCR Library.
Elisha Hankins, Sahra Missaghieh Klawitter, Paula Greenwell
The Access Services Department at the University of California, Riverside has taken a creative approach to nurturing our users, UCR Highlander students, by creating a rel…
It Starts at the Top: Developing a Motivational Leadership Style That Moves Mountains
Mary Ann Venner, Seti Keshmiripour
Have you ever wanted to administer changes but had trouble getting staff on board? Attendees will learn how Access Services managers at the University of North Texas Libr…
Giving them what they want, when they want it: Using in house resources to build a request service for multimedia devices.
Michael Justin Ellis, Andrew Blakely, Jerrold Mobley
Since 2006, our public services department has circulated an increasing number of electronic devices to students working with digital/multimedia based projects. As a tech…
From $3000 to 0: Integrating Library Electronic Reserves into a College's CMS.
Amy Handfield
In the fall of 2015, the O'Malley Library at Manhattan College piloted a new form of electronic library reserves. Since 2002, the library has been using Docutek as a plat…
Document Delivery, Resource Sharing, A New Staff Hope: They Can Do It All
Zheng (Lan) Yang
Texas A&M University Libraries' Document Delivery Services is responsible for interlibrary loan and in-house document delivery services for our campus of 56,000 customers…
Data Wrangling and Visualization in Access Services
Ellie Kohler
From circulation and course reserves to interlibrary loan requests, service statistics, and gate counts, Access Services collects data from several different points, usin…
Cultivating Leadership Through Continuous Improvement and Influence
Marcy Simons
In the Hesburgh Libraries at the University of Notre Dame we recognized a gap in available opportunities for developing leadership potential. The university sponsors prog…
Connecting to Collections: Marketing and Outreach Initiatives at the UO Portland Library & Learning Commons
Bronwyn Dorhofer
The librarians at the UO Portland Library & Learning Commons (Portland, OR) work toward fulfilling the University of Oregon's mission for fostering a student-focused lear…
Communication on the Front Lines: Building Relations between Access Services and Research and Instruction Services
Elizabeth Marcus, Malti Turnbull
Lack of effective interdepartmental communication is a common problem for public service units today, despite shared missions and goals. Whether merged or independent, it…
But Do We Have Room For That?
Lara Nesselroad
Several years ago, our library repurposed an unusefully-sized storage space (an 8 x 30-foot room) into a space for office hours and small-group tutorials for lower divisi…
Beyond Books: Supporting Research & Coursework with Tech Tools
Kymberly Goodson
The UC San Diego Library launched its Tech Lending Program (TLP) in 2015, initially lending high-demand, low-cost items, plus tools like cameras and projectors. Coupled w…
BACC Squad to the rescue! How the BACC Squad Service Desk improved customer service at Dahlgren Memorial Library
Meghan Hupe, Linda Van Keuren, Juan Kassar
Dahlgren Memorial Library (DML) serves 7,000 users and provides 70 computers, 7 printers and 3 copiers. Printing, copying and computing have become increasingly utilized…
Alma in Wonderland or, How We Learned to Stop Pushing Paper and Love a Paperless World
Christopher Bishop, Colin Bragg, Jenny Vitti
In December 2015, Emory University's eight libraries migrated from Ex Libris' Aleph ILS system to Alma to manage their library collections, patrons, and processes. , , Th…