Access Services Beyond the Library: building relationships to improve user services and expand the library's footprint on campus

Abstract

The Access Services Division at American University has undergone a number of structural changes in recent years. From being housed within the same functional division as Technical Services to being separated again, finding ways to build partnerships that focus on the many various aspects of user service remains the primary focus of the Access Services staff at AU. While we have traditionally looked for new ways to partner within the library, we've begun to explore potential partnerships with the larger campus community that have allowed us to improve communications, marketing/outreach, and bring in new resources. This presentation will explore these efforts, focusing on projects initiated with our Offices of Enrollment, Campus Life, and Information Technology. In turn, we will discuss how Access Services and the library have leveraged our unique position on campus, offering our services and expertise in order to increase our relevance and visibility with external partners.