ASiL Proceedings
Conference Archive
26 sessions
iTunes U and You
The James B. Duke Memorial Library at Johnson C. Smith University in the past year has integrated the use of iTunes U with student worker training in our access services.…
Training Staff Where They Are: Using a Blend of Teaching and Assessment Methods
Katherine Watmough
, Ongoing training for staff in Access Services is difficult, especially when you have seasonal, part-time workers, 2 libraries and shift work hours in an environment whe…
The Rest of the Story: Education, Training, and Career Development of Non-MLS Heads of Access Services in Academic Libraries
Rebe LeGoullon
A recent study explored the education and training needs of heads of access services in academic libraries. However the study left several critical questions unanswered.…
Technology Lending: the Wave of the Future
Bobby Hollandsworth, Cassie Thomas
Technology lending - digital cameras, camcorders, iPads, even Playstation 4s - is becoming an important part of Access Services. In the spring of 2012 a conscious decisio…
Superior Customer Service@ the Library-Refreshed, Renewed and Restored
Dorothy Hargett
Let's get radical about Customer Service at the Library. When a customer has a bad experience, they tell 10 people. When they have a good experience, they tell two. , Exp…
Revitalizing Customer Service through Student Leadership
David Bolinger, Micquel Little
The Claremont Colleges' Library User Services team organized and implemented a library wide student worker program, utilizing leadership techniques focused on the value o…
Reorganization and ILL : Supporting staff through growth and transition.
Nancy Abashian, Melissa Perez
Interlibrary loan services at Binghamton University were always good-in a run of the mill sort of way. A shift in organization and the addition of a new Resource Sharing…
Re-thinking Access Polices & Service Image on an Open Campus
Jeremiah Graves
The culture of MIT places a high value on openness and collaboration. Access to the MIT Libraries must therefore balance the Libraries' core mission to support the advanc…
Opening Course Reserves: One Year Later
Lola Rudin, Adriana Sgro
UTSC Library introduced a self-service model for course reserves in September 2014. We presented Changing Time, Changing Needs: Opening Course Reserves at the Access Serv…
Mashing up data to demystify user behavior: a collaborative exploration
Jeremy Garskof, Ronalee Ciocco
In the spirit of assessment, to improve services and to justify expenditures, Access Services and Acquisitions aggregated interlibrary loan transactions, document deliver…
Linking Arms Around Students in Crisis: Connecting with Campus Safety Units
Mary C. Aagard
We have all witnessed our fair share of panic attacks, jilted girlfriend crying fits, seizures, computer crash meltdowns, inebriation and other medical and stress induced…
License to ILL: Interlibrary Loan and Course Reserve Services Support the University Mission to Reduce Costs for Students through Interdepartmental Collaboration and Innovation
Emily Riha, Danika Stegeman
Each semester students inundate academic interlibrary loan (ILL) units with requests to borrow required course materials. Historically these were cancelled by ILL borrowi…
Layer-By-Layer: Building a 3D Printing Service from the Ground Up
Jessica Calderwood, Travis Teetor
Low-cost consumer 3D printing has strong potential to advance academic research and improve education across all disciplines. Libraries, particularly staff in access serv…
Jumping Over the Desk: Active Outreach to Increase Student Engagement
Andrea Paredes-Herrera, Donna Femenella
The Access Services department at American University Library has taken a novel approach to promoting our services and events. Rather than relying on larger institutional…
If you don't know, ask!: Using student feedback to direct redefinition of library spaces
Kell Carpenter, Jenny Harris
As the face and function of the academic library is constantly evolving, it is essential for librarians to look beyond the faculty, staff, and physical resources housed w…
Finding a Seat at the Table: What Access Services brings to the changing models of Collection Development.
Michael Straatmann, Joyce Melvin
In recent years, the Access Services Department at the University of Nebraska Lincoln Libraries has been instrumental in developing new models of collection development.…
E-Book Reserve Service; suggestion for a best practice.
Peter Bae
Ever-increasing cost of the text book and the copyright royalty moves the Reserve service Staff's attention toward the use of E-Books. The E-books could be an ideal tool…
Cultivating the Future Through Active Learning Iniatives
Sarah Mangrum
University Libraries at The University of Southern Mississippi partnered with the Department of Interior Design to provide an active learning design project for the stude…
Creating Customer Service Training for the Academic Library
Molly McInerney, Grace Mlady, Maria Rodrigues
Academic libraries serve patrons with various needs and position themselves as trusted partners across the campus community. To understand how each staff-patron interacti…
But We've Never Done This Before!: One University's Textbooks on Reserve Pilot Project
Courtnay Zeitler
Sometime around the New Year, several staff members of Sewanee's Library hit upon some intersecting problems:, , We spent a lot of money on materials no one checked out;,…
Building a Joint High Density Remote Storage Facility: a Public and Private Collaboration
Amy Boucher, Stella Richardson
Georgia Tech and Emory University will be opening a new joint high-density storage facility, the Library Service Center (LSC), in November 2015. The LSC will house a shar…
Blurred Lines: Guiding Library Stakeholders toward a Shared Vision of the Library
Maureen O'Brien Dermott, Theresa Arndt
Libraries are relying less on local ownership and increasingly on new models of instant access through unmediated ILL, pay-per-view services, demand-driven acquisitions,…
Ask Us: A Single Service Point Success Story
David Woodbury, Rob Rucker
In early 2014, the North Carolina State University Libraries charged a team to plan a single service point combining circulation, reference, and technology support that c…
Access Services Beyond the Library: building relationships to improve user services and expand the library's footprint on campus
Joey Fones, Rob Kelshian
The Access Services Division at American University has undergone a number of structural changes in recent years. From being housed within the same functional division as…
Access Services 2020 : Envisioning the Future of Access Services
Chelle Batchelor
The library community of the present is completely obsessed with the future. This isn't surprising; it's clear that society and technology are changing together in ways t…
A winning combination: Gamification and student employee training
Kim Copenhaver, Liz Pritchard
Engage student employees and revolutionize public services training using the principles of gamification! For the Eckerd College Library, gamification of the library stud…