ASiL Proceedings
Conference Archive
17 sessions
When Access Starts with Interlibrary Loan/Document Delivery
James B. Harper
Interlibrary loan has evolved. We used to be a supplement to our collection - obtaining items too esoteric, odd, or granular to be considered for collection. Our service…
Training Student Workers in a Two Year College
Helen Maguire
"At Delaware County Community College's library, the staff is implementing a system of training student workers which teaches professional job skills in an environment th…
The Service Excellence Initiative: A New Approach to Customer Service
Eileen Ryckman, Deborah Caesar, Eric Rupp
With the pressures of changing technologies and patron expectations the need to stay viable as a service provider is impacting even Academic libraries who have traditiona…
Steal This Presentation! (Yale University Library's Experiment with E-Reserves and Copyright)
David McCaslin
Prior to the 2009-2010 academic year, Yale University Library appointed a committee of Access Services Librarians and Managers to review then current e-reserve workflow a…
Mapping, Managing and Improving Staff Performance in Access Services
Colleen S. Harris
Libraries are places of constant change in workflow, services, and user expectations, and these changes often impact the public service departments most. Incoming manager…
Inventory: Taking Stock of Your Collection
Judy Greenwood
Conducting an inventory is something that many libraries discuss but seldom act upon. The decision to conduct an inventory is one that is cannot be made lightly. Typicall…
How May I Help You? The Semiotics of Superior Customer Support at the Library's Service Desks
Frances Anne Pici
Semiotics is a method of inquiry that studies how human beings represent the world through a system of signs. The fundamental premise of semiotics is that all human commu…
Help, the Computer Says It's on the Shelf?! : Stacks Maintenance
Michele J. Jones, Megan McGlynn, Noah Meeks
This panel will discuss our various methods of stacks maintenance. The Harlan Hatcher Graduate Library collection has over one and a half million volumes, which grows wee…
Tapping into the User Experience: Simple Techniques to Learn about User Library Needs
Ameet Doshi
Many libraries do not possess the resources to implement large-scale survey tools such as LibQUAL. However, it is still possible to assess user needs within a budget. Dur…
Selecting, implementing, and using RFID in an academic library
Catherine Jannik Downey
Georgia Gwinnett College (GGC) Library has decided to use radio frequency identification (RFID) to secure and inventory its collection in its new building opening Fall 20…
Ending the Turf War: Circulation, Reference, and Instruction on One Team
Ken Johnson, Susan Jennings
In January 2008, the Belk Library and Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Se…
Electronic Reserves: Change is Our Constant Companion
Michelle Batchelor, Linda Frederiksen
Long a core activity in academic access services units, library reserves are currently undergoing a major paradigm shift in philosophy, function and task. Moving from pla…
Access Services Innovative Management in the Changing Era
Dell M Davis, Amy Chang
Among all the many challenges faced by managers of public service departments today, human resource management has been the key issue in the success of facilitating chang…
Access Services - It is All about PEOPLE!
Li Fu, Jing Shi
Access Services are people services. They are for the people, by the people and all about people. This presentation discusses one of the trends in library services that P…
Trust in ME: CBB Access Services Collaboration
Margaret P Menchen, Julie Retelle
In this presentation, you will learn a methodology for collecting and analyzing customer comments and feedback from multiple data sources, and how the University of Arizo…
The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries
EILEEN RYCKMAN, DEBORAH CAESAR, ERIC RUPP
Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment,…
III, Eres, and Ares: A Reserves Comparison
June L Power
A comparison of the pros and cons of three different reserves systems - Innovative's Millennium software, Docutek's Eres, and Atlas Systems Ares - as implemented at the U…