ASiL Proceedings
Conference Archive
19 sessions
Training for Service
Megan McGlynn
How can academic libraries provide consistently high-quality customer service, when employees range from brand new student workers to seasoned professionals? The Universi…
System Migration - Lessons learned from a migration implemented in under 12 months
FELICITY WALSH, AMY BOUCHER
In 2010, the Emory Library system migrated to ExLibris' Aleph v 20. The migration was completed and the new ILS launched in under one calendar year (almost half the time…
Reshaping Loan Policies: Unshackling Lending Services in an Academic Library
JUDY SOLBERG, BRIAN CAREY
Renovating and expanding a library provides an opportunity to rethink public services to maximize the opportunities created by new spaces and collaborations. Seattle Univ…
Reserve (R)Evolution: The Hows and Whys
JOY DUNKLEY
In response to the economic crises currently facing students, more and more academic institutions are attempting to launch textbook programs to better serve their student…
Implementing Lean Principles: An Adventure in Work Flow Design
TRIPP READ
A lean approach to service delivery seeks to maximize customer value while minimizing waste of resources. It begins with identifying what services the customer values, ma…
Facilitating to Move Access Services Forward - Techniques for Engaging Staff
CJ DE JONG
The University of Alberta Libraries went through a strategic planning process in 2011. A variety of techniques were taught to our newly created Facilitation Team to engag…
Emergency Preparedness
BRENDA PRATT, ANGELA FIELDS
The Newman Library has taken a leadership role in Emergency Preparedness and is viewed as a model for the rest of the Virginia Tech campus. We would like to share our exp…
Taking Stock Pays Dividends: A Painless Inventory will Promote the Library's Image
SHANNON MARIE ROBINSON
Budgets for collection development and staff time required for processing items are major investments for any library. Conducting an inventory is a simple and cost-effect…
Providing an A+ Service to Our Customers
ZHENG YE (LAN) YANG
In June 2002, Texas A&M University Libraries became the first library in the United States to offer a free desktop electronic document delivery /resource sharing services…
Let's Get Ready! Leading an Effective Access Services Team Through a Time of Transformation
MICHELLE BATCHELOR, ARLENE JOHNSON
Access Services practitioners have a combination of technical and public service skills that position us very well to be effective leaders and innovators in the 21st Cent…
Leading with Care
ANN WILBERTON
The workplace is often a minefield of human emotions and personality types. There are bullies, manipulators, avoiders, liars, criers, and sometimes a**holes. How do you l…
ILL Assessment: It's Really Not That Hard
MEG ATWATER-SINGER
The University of Evansville Libraries (UEL) conducted an assessment to determine if interlibrary loan (ILL) users were satisfied with the service. Patrons completed a su…
Food Writing, Tarantulas and the Paperless Classroom: Yale's iPad Experiment
BRAD WARREN, ROBIN LADOUCEUR
Over the past year and a half, library and IT staff in Yale University's Collaborative Learning Center have partnered to support the deployment of iPads in the classroom.…
Creating a Stir: Using Gimlet Desk Statistics in your Library
Rhonda Rosen, Rose Marie Mendoza, Cynthia Becht
The Access Services Department in the William H. Hannon Library at Loyola Marymount University (LMU) currently uses Gimlet (http://gimlet.us) to record statistics on all…
Copyright & Course Reserves Part 2-Into the Future
Tucker Taylor, Carla Meyers, Sarah McCleskey
Campus course reserve services have come far in the last 20 years. This session will take a look at how course reserve services have (and will continue) to evolve due to…
Repurposing Space for Emerging Needs
Academic libraries are struggling to repurpose our physical spaces to meet new campus expectations. We propose to present how East Carolina University's Joyner Library ha…
Mix, Match, Slice, and Dice : Using ILL-ish and use data to inform collection development
Krista Higham
Using ILLiad/OCLC, PALCI E-ZBorrow, and EBSCO ebook data to inform collection development and Patron Driven Acquisition (PDA) exposure of ebooks. Using statistics that ar…
Just Because It's Called Access Services Doesn't Mean They Can Access It! What Usability Testing of Library Systems Reveals About Access Services Websites.
WENDY WILCOX
Usability testing ensures that the average person can utilize a system efficiently and effectively. At Cornell University Library (CUL) the majority of tests conducted by…
If Not in School, Then How? Education, Training, and Career Development of Academic Access Services Librarians
Michael Krasulski
Access services is not taught as a dedicated course in any ALA-accredited program curricula. Yet Access Services Librarian, or equivalent, positions are posted each year.…