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18 sessions

2013

Herding Cats or Time Management Techniques for Access Services Librarians

RAY MORRISON

Trying to take on all the responsibilities that Access Services Librarians face each day can be as difficult as herding cats. Not only do these librarians handle circulat…

2013

Give the Patrons What They Want - Even If You Don't Have It Yet!

ASHLEY HOFFMAN, ANA GUIMARAES, LINDA GOLIAN-LUI

In the fall of 2012 the Sturgis Library began investigating new collection development methods for serving the needs of students and faculty at Kennesaw State University…

2013

From the Bulletin Board to Blackboard : Online Tools for Student Management

AMANDA RUDD, SHANE HICKEY

To accommodate the increasingly hectic lives of student workers, Lauinger Library's Access Services Department explored ideas that would both empower our student employee…

2013

Electronic Reserves: Are they worth it?

PAUL MCDONOUGH, NICOLA HILL

Instructors at our university often request electronic copies of texts rather than print, claiming that students prefer the advantages of electronic access. In the 2012 f…

2013

Closing the digital knowledge gap in Access Services Staff

Amy Handfield

With the changing climate of libraries and the growing use of technology and digital information, the skill sets required of access services staff is evolving. At present…

2013

Building a Better Library Experience: Redefining Access Services

JUAN CARLOS RODRIGUEZ, BRIAN MERRY

In 2011, the University Libraries at Grand Valley State University began a year-long process of reviewing and analyzing all workflows performed by members of the Technolo…

2013

What makes Access Services Staff Happy? A Job Satisfaction Survey

Charla Lancaster, Bethany Sewell

The nature of work in Access Services on a national level has been rapidly changing over the past decade. The investigators hope to gain insight on how these changes affe…

2013

The implementation of SIPX as an e-Reserve Platform

Lavinia Welch

This presentation will follow the California Institute of the Arts (CalArts) Library Access Services Department as it becomes one of the first institutions to implement S…

2013

The Dark Side of Being the Boss

Heather Scalf

With change as a constant in libraries, we are all challenged to come up with effective ways to coach and develop our staff to ensure continued success. Using operant con…

2013

Selling the Library from Access Services Desk

Li Fu

The access department in University of San Diego (USD) has a unique name: Access & Outreach Services (AOS) - it handles not only traditional responsibilities such as Circ…

2013 No Slides

Creating a Culture of Yes

Heather Jett

The 21st century library opens doors to information and resources, and those doors are unlocked and held open through Access Services. At Murphy Library, we in Access Ser…

2013

Cool Apps and Open Source Tools to Collect and Display Access Services Data

Susan Thompson, Teresa Roudenbush

Come learn how you can use cool apps, open source tools and mobile devices to track things like space utilization and questions asked at the desk. Then put your statistic…

2013

Assessment with an iPad: Access Services and creative technology

Micquel Little

This presentation will share how St. John Fisher's Access Services department is actively supporting the strategic goals set by the library and aligned with the college t…

2013 Panel

21st Century Access Services: On the Front Line of Academic Librarianship

Michael Krasulski, Trevor Dawes

Access services departments in our academic libraries are literally and metaphorically at the front line of 21st century academic librarianship and in both tangible and i…

2013 No Slides

Thrown to the Wolves: Building Trust, Encouraging Independence & Creating an Unstoppable Team

KATHRYN TVARUZKA

To be a successful leader, it isn't always what you know, but how you successfully communicate with and advocate for your employees. At a mid-sized public university libr…

2013

Creating a Successful Single Service Point for Circulation and Reference in an Academic Library

MARY ANN VENNER, BETHANY HARDIKAR

This presentation will describe how the Access Services and Reference departments of the UNT Libraries successfully worked together to create a single service point for C…

2013

Access Services Department Organization: Who are we and how can we remain relevant?

Duane Wilson

A recent survey found that, though Access Services is prevalent and there is a core group of services in the majority of libraries, the department remains a geographicall…

2013

A Funny Thing Happened On The Way To Information Desk Training: What We Learned From Ref Analytics Implementation And Use

SUSAN BECK, MARY COVARRUBIAS-CHAVARRIA

In spring 2013 the NMSU Library began using Ref Analytics from Springshare as its reference statistical package. All five Library service desks participated in the new sy…