ASiL Proceedings
Conference Archive
38 sessions
The ####### Makerspace and Learning Services: A Winning Partnership
Deborah Turkewitz
In 2016, The ######, ######## College of ##### ########, developed a campus-wide makerspace, where students, faculty, and staff could explore interdisciplinary collaborat…
Speedy Delivery: How a librarian and an IT guy solved a problem
Windy Wilcox, Matt Connolly
Cornell University Library has long offered delivery of physical items to both off-campus remote programs (i.e. Cornell Tech in NYC, Cornell in Washington) as well as on-…
Enhancing Reserves through Campus Relationships
Dennis Smith, Fat Bodies
Our library recently moved to new library and reserves systems. This was an opportunity to rethink course reserves especially in relationship to textbook affordability an…
A Dozen Years of ILL Assessment
Meg Atwater-Singer
During the 2017-2018 academic year, one library conducted its sixth interlibrary loan (ILL) assessment to determine users' satisfaction with the service. Patrons complete…
10 Laws of Leadership
Come Together, Right Now
Most supervisors are put into leadership positions with little or no previous leadership experience. Through the 10 Laws of Leadership participants learn the 10 invaluabl…
When the Shared Service Point isn't Shared Anymore
Michael Straatmann, Julie Kirk
It didn't seem that long ago that many academic libraries were touting the combined service point where Reference, Instruction, and Access Services came together to help…
Terabytes of statistical data - How did we use it?
Dennis Smith, Nancy Brady
Our library has for years scratched the surface of data analysis using gate counts to validate assumptions of peak usage times for both space and technology. With better…
Library Facility Management Made Easier
Michael Bell, Theresa Liedtka
Library's today serve many diverse campus and community needs, including offering a vibrant facility hub for patron activities. The 21st century library is combination re…
It's Not You, It's Me: Adapting to User Feedback
Rachel Conry
In this program, attendees will learn how to re-frame thinking from that's how it's always been and other antiquated justifications for static service models, and move to…
Investing in a comprehensive student staff development program
Ali Gomez, Jennifer Barton, Becky Bernal
A recent renovation and new leadership set the stage for our library's Public Services team to transform the culture surrounding student employment. Previous student staf…
In Search of A Data-Driven Desk Model and Scheduling Template
Jackie Gulbranson
This presentation will take a look at data that helps staff in the Access and Information Services department continue to refine the desk model and scheduling template to…
Fat Bodies and the Library
Lara Nesselroad
Many of us have attended lots of diversity trainings, inclusion exercises, and implicit bias workshops, and have learned a fair amount about topics surrounding race, sexu…
We're All Designers Here: Participatory Design in User Services Assessment
Joanna Messer Kimmitt
User experience testing and design projects that lack consideration and thoughtful inclusion of all library users unintentionally create a disconnect between our intent t…
Using a National Library of Medicine Traveling Exhibit to Creatively Market the Library and Engage the Library Community
Gina Addona
To contribute to the wellness and intellectual life on campus, the Library booked the National Library of Medicine Harry Potter's World exhibit. Campus libraries created…
Tracking reserves not owned: Collecting student reserves request at service points using a web form
Sarah Hughes
Libraries accept and honor faculty and instructor reserve requests. But what happens when the students come to the library requesting material that was not placed or avai…
The Greening of Access Services - Energy Conservation and Sustainability
Chris Sharpe
Saving energy and promoting sustainable practices are goals for most organizations today. This session will provide an overview of energy use in typical library operation…
The ACRL Framework for Access Services Librarianship - Defining and Shaping our Future
Brad Warren, Da Vonne Armstrong, James Harper
Access Services has come to play a critical role in many academic library organizations, with varied areas of responsibility including facilities operations, service deli…
Sustaining Services When Disaster Strikes: Lessons Learned from the Thomas Fire and Mudslides in Southern California
Angela Chikowero, Mallory Gianola
This presentation describes the recent disasters that befell cities in Santa Barbara and Ventura counties. The Thomas fire, which occurred December 2017 to January 2018,…
Security as a Service: Merging Teams to Provide an Enhanced Experience
Amy Boucher, Jessica Perlove
The Robert W. Woodruff Library at Emory University is planning to redesign its entrance to provide a more welcoming experience for its patrons. This process will feature…
Scavengedy
James (Jai) Washington
We've developed an interactive training tool called Scavengedy which effectively engages student via gamification. Scavengedy is a unique approach to training that promot…
Questioning Everything: A Stack's Manager's Guide to a Transitioning Library
Andrew Hackler
How does a Stacks Unit adapt to a place with little to no stacks? All of the unknowns of construction. All of the worries of change. All of the fright of being obsolete i…
Preparing for Gen Z: How to best serve a new generation of library patron
Kayla Flegal
University admissions departments are adjusting their strategies. Colleges are creating new, unique programs to appeal to a different iteration of student. What are libra…
Meeting Student Needs through Innovative Partnerships
Kell Carpenter
Our university has determined from student survey response that approximately 98% of the student population has access to a personal computer when they arrive on campus.…
Managing "The Kids"
Kaitlin Poole
Being a student worker in the stacks is very different from working at a service point largely because students are frequently working on projects independently without a…
KLIC's Key to Communication: Keeping Public Service Staff in the Loop in Real Time
Elisabeth Ferguson, Christen Robichaud
Our public service desk is staffed by student assistants, librarians, tech support, full time staff, and adjunct/part-time staff. How do we keep everyone in the loop and…
Incorporating High-Impact Practices into Student Assistant Professional Development
Joanna Messer Kimmitt
Recruiting, training, and retaining student assistants across the library can be a challenging prospect. Engaging students via high-impact practices (HIPs) demonstrates t…
Improving Service with Data: The Use of ALMA Analytics in Access Services
Chris Sharpe
How can Access Services take advantage of data provided by Integrated Library Systems? The data do not help unless regularly reviewed and analyzed. This session will desc…
If you market, they will come: evolution of marketing strategies at Jane Bancroft Cook Library
Barbara Dubreuil, Ana McGrath
Jane Bancroft Cook Library increased event attendance after changing marketing strategies. Although our annual Games Day was moderately well-attended, we hoped for more p…
EBLIP for Access Services Practitioners
Michael Krasulski, John Wiggins
The constant demand by administrators and accreditation bodies for assessment has proved challenging to librarians generally and to access services practitioners in parti…
Come Together, Right Now, Over Me: a story of ILL, circulation and our patrons'
Come Together, Right Now
In June 2017 the Atlanta University Center Robert W. Woodruff Library implemented the new OCLC cloud based interlibrary loan system, Tipasa. Migrating from ILLiad to Tipa…
Circle of Service: From Circulation to Access Services- Navigating the 21st century user experience
Mary Aquila, Amber Skantz, Jennifer Wolfe
Athens State University was founded in 1822 and is the oldest continuously operating institution of higher learning in Alabama. Uniquely, we are a two year, upper divisio…
Changing the profile of library space use - theory, practice and policy implications
Felicity Walsh, Come Together, Right Now
In 2015 MIT charged the Director of Libraries, to convene an Ad Hoc Task Force on the Future of Libraries.. The Task Force considered (among other issues) , The optimal r…
Building Community among Staff through Engagement & Recognition
Kimberly Goodson
The Access Operations Program at the UC San Diego Library consists of 29 staff based at 3 locations, working 2 shifts, and a variety of weekly schedules. Its current merg…
Art, Technology, Medicine: Creativity and Innovation in the Health Sciences
Erica Rosalle
The goal of ATM was to introduce our community to ways in which creative and technological arts can enhance the medical profession. The event brought students, staff, and…
Applying Software Development Concepts to Patron Experience Improvement at NCSU Libraries
Ashley Morrison
Ask Us Service Managers and student workers at NCSU Libraries interact with hundreds of patrons each day across two main libraries and three branches. In a high volume se…
Analysis of a Successful and Collaborative Student-Centered Textbook Reserve Program
Bruce Johnston, Kimberly Smith
Numerous studies, both academic as well as popular, have identified textbook affordability as a significant issue in higher education. To investigate and attempt to mitig…
Almost Magic: The Realities of RFID
Laura Benjamin
Hailed as the up-and-coming, all-encompassing solution for library circulation, security, and stacks management, the Access Services team had high hopes when RFID tagging…
A Quilt of Many Colors: utilizing diversity in the hiring process to ensure a comprehensive quality workplace.
Jessica Garner, Kay Coates, Jordan Braddock
Recently, ALA added equity, diversity, and inclusion to the ALA Strategic Plan and one of the 2017 emerging leader projects was Advancing Diversity in Public Libraries. W…