ASiL Proceedings
Conference Archive
428 sessions
Zine-ovative Outreach: Sharing the Library Through Zines
Pamela Pfeier
As a Summer 2023 project, access services and research/instruction librarians from an academic library met to devise an innovative approach to reaching students about lib…
Using Microsoft OneNote to Centralize Workflow Documentation
Keith Manuel
Having trouble keeping your library workflow and related documentation organized? In this presentation I will share the pitfalls, advances, and side quests I experienced…
Understanding Value in Team Culture
Patrick Buckley
Value in teams is a name for the personal capitol that one earns doing concrete actions within interpersonal relationships. By respecting each team member as a whole pers…
Library of Things in Theory and in Practice
Kimberly Smith, Amy Lee Heinlen
This presentation examines the impact that the Library of Things has within the academic libraries. Theoretically the Library of Things are beneficial items for library p…
Leveraging transferable skills: Lessons for applicants and hiring managers
Seti Keshmiripour
In many instances, job applicants and hiring managers strictly compare the qualifications listed in job descriptions with those in applicants' portfolios. However, this a…
Innovation in Access Services: From Theory to Implementation
Terrence Phillips
Coupled with the changing landscape of Access Services in higher education libraries due to the pandemic and the increased reliance on and expectations of electronic medi…
Cross the line: Building DEI awareness in your team
Brandon Bowen
Do you lead or work with a diverse team? Student employees especially come from a variety of countries, experiences, and socioeconomic situations. Come learn a new way to…
Conducting a Diversity Audit on a Popular Reading Collection
Eduardo Diaz, Dominique Dozier
Conducting a diversity audit of a popular reading (POP) collection has many challenges. Since the collection is a mix of fiction and non-fiction, a different approach had…
Turning the Page: Leadership Transitions in the first 90 Days
Nicole Maddock, Crystal Mills
Leaving a library where you first developed your career is a difficult choice. The presenters are former co-User Services Managers at a large Canadian academic library, a…
Improving Student Parent Learning Through Design of a Family Study Room
Rita Brown, Sila Lott
Student parents are an often overlooked group in library services; however, they are a growing part of the student population, especially in the community college setting…
Help Now: Assisting Users Beyond The Desk
George Tiong
This presentation will share how the UC San Diego Library implemented an effective supplementary service to assist library users throughout the building, improving the us…
Development and Access Services: A Very Rewarding Partnerships
John Freeman, Chelsea Knott
One of the primary issues facing Access Services departments and academic libraries is a lack of resources. At a STEM-focused R-1 in the southeastern United States, the L…
Being Geographically Remote:Three Strategies for Sharing Non-Circulating Resources.
Jean Thoulag
This session shares how one geographically remote academic library developed strategies for resource sharing of special collections materials and other non lendable items…
The Goose That Laid the Golden Egg: Capitalizing On Your Library's Campus Identity
Joel Atkinson
Irwin Library at Butler University had an unwelcome guest for the last few years. A pair of geese took up residence every spring directly above the main library entrance,…
Standardizing Equipment Lending: A National Initiative for Academic Libraries
Justin Ellis
In the ever-evolving landscape of higher education, equipment lending services in academic libraries are essential to providing tools to support learning and research. As…
Physical vs. eBook and Streaming Course Reserves: Trends, Preferences, Concerns, and Future Viability
Christopher Bishop, Katie Macomber, Stephany Kurth
Even before the Covid pandemic, physical course reserve circulation was declining due to the preference for digital textbooks and the increasing need to purchase add on m…
Navigating Change in Circulation: Effective Strategies for a Successful ILS Migration
Whitney Hilley, Lailah Ramos, Megan Macken
In 2023, a large, public land-grant research university migrated to a new integrated library system, along with 9 partner institutions. This was a radical shift for the C…
Modifying Circ Work - Maximizing Opportunity in the Hybrid Work Environment
Robert Kelshian
Since the pandemic, American University has encouraged a hybrid work environment for all staff that have the ability to adapt and modify their work schedules and models o…
Me, Myself, and the negative voice inside my head: Handling imposter syndrome in Access Services
Thomas Quinn
Access Services staff sit in a critical and distinct position in a library - they staff and oversee the library's front desk operations, arrive first and depart last each…
From the Town to the Gown: Drawing from Public Library Experience in Academic Library Access Services Departments
Erin Prentiss, Kamesha Bradham, Craig Person
Much like the town and gown divide between academic institutions and the communities that surround them, there is a divide in the library world between those who work in…
Equity in Education: Addressing Technology Fines and Fees in Libraries for Students' Academic Success
Patricia West, Alliemarie Humphries
In today's digitally-driven world, access to technology is not just a luxury but a necessity, especially for students pursuing technology-related degrees. The digital div…
Dynamic Trajectories: Career Experiences in Access Services and Library Liaison Roles
Stephanie Bennett, Ken Johnson
Embark on an exploration of two librarians' career trajectories, examining the dynamic interplay between Access Services and Library Liaison roles. One librarian, began a…
Developing Student Leaders: Expanding Training Using Instructional Strategies
Cas Saroza, Kaitlin Kehnemuyi
Instruction folx and Access Services folx walk into student training. "Ouch" they all say. At our library we have an elevated student worker program, called "Student Lead…
Demystifying the Academic Library Lexicon for Clarity and Accessibility
Katherine Williams
There's already an abundance of jargon in the library profession, especially within the academic library and higher education. Library professionals encounter a noticeabl…
Creating More Equitable Billing Practices
In early summer of 2023, a massive overhaul of billing practices began, with the mission to create more equitable practices and an ultimate goal to charge as few fines as…
Choose Your Own Adventure!: Developing E-Book ILL Roadmaps with (organization redacted)
Molly Dupere
In the summer of 2023, (organization redacted) charged a new working group to investigate a vendor-inclusive, consortial approach to e-book borrowing and lending for (org…
Building an engaged, productive, and agile workforce: How to leverage your Access Services unit for the training and development of all library student staff.
Andrew See, Stephanie Van Ness
How can you center your Access Services unit as the central hub for all student employment within your library while also providing an enriching work environment? At Nort…
Become the Best Job on Campus: tips for giving and asking for student employee feedback
Eliana Peretz
Like many Access departments, we have always relied heavily on student workers, and their hiring and training takes up a lot of staff time, but we have not always valued…
A Warm Embrace: How the Academic Library Building Demonstrates Care for Users
Universities in recent years have increased their focus on student mental health and well-being. Campus libraries are following suit by establishing new services and part…
24/5 Library Services on a Dime: How a University Library is Offering Extended Hours Cost Effectively and with an Eye for Safety and Security
Lindsey Xanthopoulos, Frank Allen
Students at this large public research university have been lobbying for 24/5 library hours for years. When a popular campus overnight study hall closed in 2023, the Libr…
Town vs. Gown: How to Accommodate Competing Groups in an Academic Library
Katherine Magner
As every academic librarian knows, there is often push and pull between students and members of the public. How do we balance those concerns? And within our institutions…
No Reservations Required: Improving Course Reserves with a Syllabus Service
Lauren McGaw
In 2018, use of the Library's course reserves system was in decline. Faculty and instructors were increasingly bypassing what they considered to be a slow and cumbersome…
Building a Future-Ready Access Services Department
Kelly Johnson, Josh LaPorte
The Access Services Department at the Fineman & Pappas Law Libraries at Boston University went through a comprehensive reorganization during the COVID pandemic. Retiremen…
Access services and student affordability: Leading the way in new offerings
Liz Holdsworth, John Mack Freeman, Andrew Blakely
At an R-1, STEM-focused academic library, the access services department collaborated with the librarian coordinating library affordability initiatives to create several…
A behind the scenes powerhouse: evolving loan rules and the patron experience
Ken Johnson, Jason Stamper
Over the previous seven years, a university library's Access Services team steadily improved and simplified the loan rules for all patron types and locations within the l…
Using Internal Grants for Staff to Enhance Library Users' Experience
Grant-funded projects have helped libraries to expand their resources and collections, improve workflow efficiency, and initiate new services. This presentation will shar…
Rethinking Academic Library Hours Post-Pandemic
Hilary Thompson, James Spring, Kurt Munson
Reopening academic libraries after university shutdowns due to the COVID-19 pandemic provided an opportunity to reevaluate hours and challenge long-standing assumptions a…
Library Internship Programs: Unlocking pathways to the profession
Kim Copenhaver
In the traditionally homogonous landscape of librarianship, there is an urgent obligation to create diversity within the profession. For example, a recent study estimates…
ILL and GIS: Using Spatial Data to Understand Lending Patterns
Emy Decker, Brittany Waltemate
Academic libraries lend their materials to users at borrowing institutions via Interlibrary Loan (ILL), which is based on a complex network of institutions connected via…
Establishing a Streaming Visual Media Service within Access Services
Chris Martin
As remote learning opportunities have sharply increased over the past few years, it has become essential for academic libraries to assess streaming visual media needs for…
Creating a Regional Access Services Leadership Community
Krista Higham, Carl Piraneo
Directors and leaders of Access Services departments face challenges that are unique among library departments. These departments can be complex, with responsibilities fo…
Using Internal Grants for Staff to Enhance Library Users' Experience
Xuan Lily Pang, Kelly Handy,, Mari Meke
Teach a Man to Fish or Nourish Them to Grow? Debating Delivering Owned Articles through Document Delivery Services
Rosemary Humphrey, Renna Redd
The age-old proverb "Give a man a fish and you feed him for a day. Teach a man to fish, and you feed him for a lifetime" has been used for years in libraries when it come…
Reversing the Downward Curve: When is Progressive Discipline Necessary and How to Focus on Positive Improvement and Retention within an Access Services Department?
Kay Coates, Jessica Garner
A challenge that many leaders face in Access Services is managing employee relations. A team with high morale will be well-functioning, collegial, and more likely to repr…
Renovating spaces and Access Services: what's good to know
Kayla Flegal
Whether large-scale, just moving stacks, or even merely contemplating change, when your library is considering space changes it's good to know how to best advocate for Ac…
Qatar National Library Finest Technology
Amal Moumeni
The National Library (QNL) was established in 2017 with a total area of 42,000 square meters and a collection of 1 million books. It is one of the latest libraries in the…
Preparing Academic Library Student Employees for Post-Graduation Job-Readiness
Mechele Romanchock
Emerging from the COVID-era service model our campus libraries had only a handful of returning library student workers compared to previous years. The Public Services Tea…
Opening the Door to Student Wellness: An access services lead collaborative effort to help students
Samantha Kenneday, Abigail Hummell, Nancy Demaris
Returning after the pandemic, students' wellness and mental health are at the forefront of all campus services. After an internal DEI audit, the library realized there we…
Nurturing Growth: The Power of a Professional Development Plan
Jennifer DeVito
Professional development is an important part of one's career but it is often treated as an afterthought, something that is taken advantage of if/when we have the time an…
Meet Them Where They Are: Adapting Teaching Technologies for Training and Retaining Student Library Staff
Kelsey Fuller-Shafer
In most academic libraries, the Access Services Department employs the majority of library student employees, which means the responsibility of teaching and training stud…
Mastering the Art of Managing Up: Success Strategies for Academic Library Circulation Teams
Deon King
The objective of this presentation is to provide practical strategies and tools for effectively managing up within an academic library's circulation team. By attending th…
From Eevee to Umbreon: Moving Access Services from Operational to Strategic Thinking
Sarah Towne, Melanie Bopp
It is all too easy to fall into the rhythm of the day-to-day Pokemon hunt of Access Services - managing the front desk, supervising student workers, running course reserv…
From "Burn and Turn" to "Concierge" Ai Rethinking Access Services after the Pandemic
Stephen Walker
Environmental Sustainability in Access Services
Samantha Bull
This lightning talk will cover a few tips and tricks on how to incorporate environmental sustainability initiatives into Access Services. This will include tips and trick…
Creating the Keys to Community Among Student Employees: Building a Training Program through Instructional Design Methods
Tori Lieggi, Kim Karim
For many years, on-the-job training for new student employees at the Circulation Desk was the standard practice at our library. As the library underwent changes due to st…
Addressing the Unmentionable at the Circulation Desk: An Unlikely Library Partnership for an Often-overlooked Cause: Period Equity
Jessica Garner
The role of libraries at universities has grown over the years in surprising ways to improve service to the academic and student community. One such surprising change cam…
Accessibility Services in Small and Rural Academic Libraries
Robert Amerson, Deborah Harmon
Accessibility services are coming to the forefront of libraries' need to expand our patronage. Libraries have not been able to properly serve the needs of patrons with ac…
Access Service Personnel and Customer Service: The Challenges of Rule Enforcement
Patricia West
One of the crucial aspects of working at a Library service point is rule enforcement, a task that can be demanding, under-appreciated and also subject to some scrutiny. T…
A Tool for Signage Inventory
Jesse Randolph
A signage audit can be a useful tool for improving wayfinding in a library, and conducting a signage inventory is the first step. A signage inventory reveals inconsistenc…
A New Frontier: Innovating Training Solutions for Student Employees
Shandra Jones
Student employees are vital to the workflow of one of our most used services: equipment lending. In an ideal world, student workers would stay with us throughout their co…
A Circulation Manager, Resource Sharing Manager, 20 Carts, and a Dumpster walk into a library: Planning and Implementing Discarding, Relocating, and Shifting a collection
Angela Mehaffey, Lindsey Winchester
At the end of April 2023, University administrators identified the library as a desirable location to open a new 5,500 square foot space devoted to student use in August…
"Pop-Up Library Service?! That's super sick!"
Rebekah Myers, Paul Moett
"Do We Really Need a Service Desk?!" Our Quest to Protect the Desk (Again)
Katherine Smith
Other Duties We Wish Were Not Assigned: Total Library Reboot
Mary Jordan, Cynthia Horne Wise
Did you lose the use of your facility for 2 years for repairs? Do you know what your entire collection looks like boxed up and on pallets? US TOO! A logistical look at th…
Hazel-Rah's Leadership Skills for Library Staff
Katherine Williams
Library personnel often find themselves in situations where they must demonstrate leadership abilities in order to solve a workplace issue or to help uphold the library's…
Gadgets and Lockers to the Rescue: New Modes of Service Delivery
Shandra Jones, Eric Brower, Justin Ellis
Demand for technology and A/V equipment experienced huge gains at the Georgia Tech Library. "Gadgets," our equipment lending service, provides access to specialized techn…
Counting Our Patrons - Highlights and Hurdles from an Academic Library's Journey
Scott Pfitzinger
In the last five years, our library has used three different methods for counting our patrons every hour that we're open. For many years we used a clicker-counter that pr…
Analytics: Tips, tricks and time saving ideas
Solomon Ameen
Assessment can be wildly difficult. Leadership wants clean, easy to read visualizations which can take a lot of time to create, or re-create. Oftentimes the easiest data…
Access Services Orientation for the Inexperienced Employee
Jalesia Horton
With turnover and new incoming employees of all sorts, libraries are continually training and bring them up to date on information. But how are you training non-Access Se…
Scavengedy (Excite Your Training Approach)
Jai (James) Washington
Scavengedy is a trademarked gamification training initiative for your student workers that encourages information literacy through serendipitous discovery and intrinsic m…
Designing and launching user-centered services
Mia Partlow
Learning how to effectively communicate with users is an ongoing challenge for libraries, and it can be tempting to take a product-first approach to improving our communi…
Access Services 2.0 through Employee-Directed Planning
Briana Knox, Seti Keshmiripour
Access Services Departments experience constant change in their service delivery, usage, and technology environment. Micro adjustments to staff roles and department struc…
Why Would a Patron Do This?! A Trauma-Informed Approach to Supporting Student Workers
Sagan Wallace
Student employees are our front-line workers, yet many of them may not have the work history and life experience necessary to prepare them for handling interactions with…
To Forgive, Bill, or Trade: Reconciling our consortial D2D to move forward
Phoebe Walker, Kaitlin Kehnemuyi
This talk will look at how consortia(s) have handled reconciliation projects with unmediated ILL requests. It is based on real world experience from a consortium that rec…
The Great Migration - How I Learned to Stop Worrying and Love Tipasa
Lynne Colbert
Our library recently made the decision to migrate from Illiad to Tipasa. Our motivation for the move was a recent merger with another university and discovering Illiad no…
Student Affairs Policy and Library Policy a helpful connection
Austina Jordan
Writing clear policy is an essential part of library management and planning. Every institution has a student handbook, often written and overseen by student affairs. Thi…
Shift Happens
Kimberly Smith
Shifting is a fact of library life. Often, this physical component of stack maintenance falls to the Access Services staff who may not have the time or energy to complete…
Reel Them In: How to prioritize Instagram Reels in your library social media strategy (and why you should)
Laura French
Add creativity, relatability (and a whole lot of fun) to your library social media presence through Instagram Reels.
Rapido Early Adopter Program: Experiences and Considerations from a Participant's Perspective
Shelly Hypes
After decades of navigating multiple platforms and accounts with outdated user information and no LSP integration, we have begun exploring a less fragmented approach to r…
My post-retirement plan didn't include returning to start a diversity program but...
Kimberly Sheldon, Karen Manning, Stella Richardson
I'd been fully retired for 3 whole months when the new Dean asked if I would return to create a library diversity program. I agreed, and with the assistance of a great pr…
Maintaining Services and Building Excitement Before and During a Total Building Renovation
Jacob Gordon, Sara C. Kern
How do librarians continue to meet their community's needs without a library building? This session will share the experiences of the librarians at a small liberal arts c…
Introducing Shared Print: What Resource Sharing Librarians need to know
Ben Walker
This presentation is proposed by the Subcommittee on Resource Sharing of the Shared Print Marketing of Partnership Working Group. Our presentation will spell out what Res…
Inter-Institutional Mobile Hotspot Lending Program
Alva Jones
In Summer 2021, seven state universities were awarded a State Library LSTA EZ Grant to develop an inter-institutional mobile hotspot lending program. Grant funding has en…
Implementing New Approaches to Reserves Service Delivery at the UC San Diego Library
Kymberly Goodson
Impacts from the COVID-19 pandemic, coupled with library renovations and an intentional move toward greater self-service, where feasible, recently sparked significant cha…
Filling the Gap: A Focus on Accessibility and Curriculum in Equipment Lending
Briana Knox, Emily Akers
In recent years, academic libraries have invested in filling technological gaps experienced by students through the circulation of laptops, calculators, and other equipme…
Engaging with Equity: A Participatory DEI Initiative for Student Employees
Natasha Finnegan, Amy Jones
Our academic library is committed to providing services, collections, and programs that promote affirmation, respect, inclusion, and understanding. In response to events…
E-Book Lending and Borrowing: Now and Future Considerations
Krista Higham
Can I lend e-books? How do I borrow e-books? As a result of consortial agreements, Millersville University has a license agreement to lend full e-books from a small numbe…
DE-Why?: The Importance of Inclusion Initiatives in an Academic Library Setting
Kylie Bailin, Kate Pitts
In 2021, our library adopted a DEI plan which includes supporting inclusive collections/ programming and accessibility in physical and virtual environments. Since this pl…
Creating the Silver Lining - Using Disruptions to Your Advantage
Debbi Carrizal, Kayleen Lam
Everyday disruptions are inevitable, whether it's the text during a meeting, email during lunch break, or a student stopping by as you're walking out the door. Most inter…
Cancelled - Establishing your digital resource navigation with a UX focus
While many libraries offer digital services, understanding how they effectively play into a space's current physical offerings can be key to strengthening your collective…
Best Practices for Equal Access to Library Online Events
Keith Manuel, Kestrel Ward
As of January 1, 2009, the Americans with Disabilities Act Amendments Act (ADAAA) has required state and local governments and employers of 15 or more to provide equal op…
Authentic Leadership: What it is, Why it Matters, How to Make it Yours
Amy Lee Heinlen
From first-year first-semester student workers to long-time staff members, everyone brings with them unique perspectives, skills, and life experiences to their work in ac…
Addressing Receiver Apprehension in library patrons asking for assistance
Karlene Clark
Receiver apprehension is the anxiety patrons feel when approaching someone for help. There are different types of ways in which people process information, some of which…
(Virtual Presentation) Ideology in the Servicescape:
James Waters, Eleanor Cleveland
Borrowing strategies for customer service training, staffing models, and service point design from the retail service industry is a common theme in the scholarship and re…
(Virtual Presentation) From DVDs to MP4s: How COVID changed our reserves video service for good
Carli Agostino
With the switch to online learning, the demand for streaming access to films exploded at Carleton forcing us to quickly change our workflows and adapt to a new and confus…
(Virtual Presentation) Expanding Equipment Lending for Student Success
Matthew D'Apice
We will discuss how expanding equipment lending services in both the variety and number of items available positioned our library to adapt to the new hybrid instructional…
(VIRTUAL) It's Time: Eliminating E-Reserves and Investing in Faculty Empowerment
Ali Gomez
In the Fall of 2021, our university was ready for drastic change. Coming out the other side of a cyber-attack, an ongoing pandemic, and several leadership changes, we fin…
(VIRTUAL) Funding and Experience Optional: Developing an Academic Library Outreach Plan
Christopher Marcum
Are you interested in turning your goals and objectives for Access Services outreach into an actionable plan but unsure where to begin? In this 45-minute presentation, an…
(Cancelled)Re-envisioning the structure of Access Services: A discussion of where we started to where we are today
Joanne Rumig
What started out as a vision for Access Services turned into a newly structured department that encouraged collaboration, building relationships, and providing opportunit…
(CANCELLED) Library Security: From Community Service Officers to Students to Contracted Guards
Lindsey Xanthopoulos
Learn how Circulation Services worked with Library Administration and the University's Office of Emergency Management to develop a funding and service model to establish…
Seeing spaces differently: library space assessment through a DEI lens.
Tara McCurley, Carrie Hintz, Alex Kyrychenko
Historically, library spaces were designed to serve and reinforce privilege. New efforts to assess library spaces through an anti-racist lens are necessary. Development o…
Purchasing on Demand through ILL: A 15 year Retrospective
William Gee
Purchasing books on demand as a result of interlibrary loan requests has become a common occurrence at many libraries. There are various models for doing so, from involvi…
No Holds Barred: How We've Learned to Love Open Holds
Heidi Vieira, Angela Brown, Susan Garrison
Five years ago our library took the bold approach (at the time), of allowing patrons a self-service model for hold requests made for materials our library owned. Fast for…
Down the Path to a Controlled Digital Lending Program
Carla Hose, Jean Thoulag
Many academic libraries are exploring and implementing Controlled Digital Lending (CDL) (digitizing and lending entire works in a 1:1 print to digital ratio) of print mat…
Too boring; didn't read: reimagining patron communication
Morgan Bond, Erin Kovalsky
How many times have you received an email with a generic subject line that you've moved to your trash without opening? Admittedly, many of us are guilty of this. , , Our…
Creating a new consortium: an Access Services perspective
Erin D'Agostino
It's not every day that a bunch of academic libraries decide to leave their current networks and form a new consortium, but that's what seven academic libraries did back…
Building a Shared Vision
Ryan Buller, Lindsay Gypin
The task-oriented nature of Access Services requires acute attention to detail and a focus on the present. Long-term departmental planning aligned with library and instit…
Access Services Copyright Superpowers
Sarah McClesky, Tucker Taylor
Access services library workers are on the front lines supporting our users. But we are often not the first included at the table when it's time for copyright education.…
Why Isn't This Available Streaming?
Cory Aitchison, Sally Bryant
Academic libraries face increasing challenges as faculty and students continue to demonstrate a desire for streaming video, particularly in the age of COVID online learni…
When Tragedy Calls: Best Practices for Training Staff on Handling Trauma Calls
Marina Hand, Lacey Rogers
Social workers in libraries are becoming more common, and as the world battles through a pandemic mental health concerns make this trend an important safety tool. Academi…
We Had the Accommodations All Along: Using Pre-COVID and COVID Lessons to Advocate for Student Employees
Gretchen Avery, Trinidad Linares
One in four Americans have a disability. One in five post-secondary students report having a disability, which does not include those students who do not self-identify. A…
Virtual Circulation Desk Assistance: Pros, Cons, and Lessons Learned
James Britt, Mechele Romanchock
For the Fall 2020 semester, Goodson Law Library launched a virtual circulation desk assistance using an iPad and a Zoom room. This presentation will go over:-The technica…
Using Your Library Student Worker Program to Mentor for Job- Readiness
Mechele Romanchock
Reinvigorate your student worker program with a mentorship mindset. This session will demonstrate applicable strategies to shift the goal of the student worker program fr…
Using Project Management Tools and Methodologies to Manage Change in Access Services
Shelly Hypes
The work of Access Services often changes in response to external factors, placing the department in a position to initiate positive organizational change. Of the many me…
Using Controlled Digital Lending for Reserves
In response to the implications of COVID-19 on library access services and collections, the Siena College Library utilized Controlled Digital Lending guidelines, tools, a…
Unlocking the Stacks: Tooling Excel for Collaborative Inventories
Janice Dees, Kestrel Ward
Staff at two small academic library branches utilized custom Excel formulas and engaged with student assistants in order to complete two large, unprecedented inventory pr…
The Next Generation of Access Services
This past year, one medium-sized academic library conducted an internal review of Access Services. This presentation will explore the findings and themes of the review. T…
The Library as a Learning Organization: Adapting for Continuous Improvement through Training and Development
Matt Frizzell, Sofia Slutskaya, Marlee Givens
Library work requires constant learning, whether due to organizational change, new technologies, or evolving user needs. A learning organization facilitates the learning…
That Escalated Quickly: From Circulation to Collections Access in Three Years
Josh Olsen
In the summer of 2017, our University Library posted a newly created opening for an Access Services Librarian to supervise Circulation (and other duties as assigned), but…
Suddenly Online: Writing, Implementing, and Revising an Emergency Plan for Access Services
In a matter of days in March 2020, access and user services workers across the country found themselves moving from busy in-person library environments to working from ho…
Shifting into Teams: the transition to using Microsoft Teams and Shifts for managing student employees
Seti Keshmiripour, Pilar Baskett, Briana Knox
After a service desk merger that caused the Access Services Department to take on additional responsibilities and student employees, student supervisors felt the strain o…
Service Above All: A Service-Oriented Staff Development Initiative
Erin Owens
Both consistent policy enforcement and excellent patron service are essential in library Circulation departments. But when strict enforcement of policy impedes excellent…
Reflections on Deflections: Investigating Causes for Low ILL Fill Rates and Developing Potential Remedies
Emy Decker
ILL is often the most fundamental access service for users seeking to acquire research materials. The interlibrary loan fill rate for lending is, arguably, the most impor…
Re-professionalizing Circulation Services: Moving Academic Access Services in a New Direction
Bailey Wallace
Libraries use front-line staff and main circulation points to provide high-quality services and create connections within the communities. Yet, Academic Libraries have mo…
Meeting Students Where They Are: Social Media as Service Point and Remote Work Opportunity
Catherine Paolillo
Social Media platforms let us meet students where they are. Library websites contain detailed information about library services and resources, but they can be overwhelmi…
Lights, Camera, Action!: Library Video Tutorials for the Pandemic Era and Beyond
George Tiong
When the COVID-19 pandemic struck, like libraries across the nation, the UC San Diego Library swiftly pivoted to helping users virtually. With the library doors closed an…
Incorporating Student Perspective for Inclusive Pandemic Planning
Jung Mi Scoulas, Elena Carrillo
Our public research university library planned for Fall 2020 understanding that COVID-19 and social unrest resulting from police actions across the country would impact l…
From Emergency to Essential: Going from a COVID-19 service to a permanent service
Jalesia Horton
Because of COVID-19, many libraries have to create new services and processes, in order to give patrons' access to a previously inaccessible library. From the creation of…
Fostering student employee engagement: Creating a sense of ownership through task sharing initiatives
Emily Akers
Managing and motivating a large team of student employees can be a challenging responsibility, especially at times when students are working with no supervision. Student…
Flexible Work Scheduling: Can Access Services Staff Continue to Work From Home?
Kristen Barnes
When libraries closed around the world due to the onset of the COVID-19 pandemic, libraries were forced to discover how to offer services virtually that they hadn't previ…
Don't have room or the budget for a High Bay Storage System, we have a solution with lessons learned
Kirk Lake
Faced with running out of collection storage like many are, we started a plan several years ago to address this situation at one of our off-site Annex Storage Facilities.…
Creating Safe Spaces to Support Student Success: Outcomes of Students-Only Library Hours Pilot Program
Chanta Payne, Emily Earnest
A public four-year institution based in an urban area launched a pilot program designed to improve safety and offer a better user experience for students. During the fall…
Bringing the Monkey Bars to the Library: Moving More and Sitting Less During Your Workday
Hany Hosny
A decade ago, we began to hear that "sitting is the new smoking". Since that time, smoking has been on the decline while sitting has been on the rise. Most librarians cou…
And Your Name Is... What?; Addressing and Eliminating Name-Based Microaggressions in a Library Environment
Jessica Valli
Names are more than our identifier; they honor our diverse backgrounds and cultures. This presentation session addresses the positive impact of correct name pronunciation…
Access Services: scholarship, tenure, promotion, and beyond
Bethany Sewell, Denise O'Shea
The presenters conducted a survey of access services librarians at different types of academic libraries. This study sought to understand how access services librarians c…
Whose Responsibility is That? A Discussion on Equitable Task Sharing
Lauren Day, Sherry Smith, asmine Pawlicki
Social loafing. Lost in translation. Who is responsible for a task? Who should be delegating tasks? As more libraries move toward a shared task model, it is imperative th…
Using Interlibrary Loan Data to Evaluate Journal Subscription Decisions
Kate Zdepski
This presentation will cover an ongoing collaborative project to evaluate the impact of cancelling our Royal Society of Chemistry journal bundle on interlibrary loan use,…
It's not us, it's you: Putting users at the center of library service design
Carrie Donovan, Meg Atwater-Singer
When designing library services, it is important to take into account individual behaviors and mindsets, as well as the needs of library users. With statistics for in-per…
Integrated or Interconnected? When a Single Service Point Isn't Enough
Keith Teeter
Academic libraries have been gravitating toward a single service point model over the last decade. Libraries making this transition have touted the efficiencies that are…
I Spy: Patron Privacy Issues in Your Library?
Teresa Doherty
Libraries have embraced technologies such as ILS, security cameras and social media, along with patron conveniences such as self-check out, open hold shelves, and Interne…
Implementing a 24/7 Self-Service Course Reserves Cabinet
Eric Dillalogue
To make class-related print texts more accessible for our students, the Health Sciences Library at Columbia University implemented a self-service Course Reserves Cabinet.…
Demystifying Data: Getting Started with Assessment
Audrey Richardson
Have you ever needed to work with data to answer a question, or considered embarking on an assessment project, but avoided it because of the great unknown? Look no furthe…
Course Reserves: What do you buy? Why? With what money?
Michael Siriwardena
This interactive presentation will review the collection development practices from two institutions (one large public institution and one small/medium private institutio…
Connecting Student Employment to Student Success
Cindy Pierard, Olivia Baca, Anne Schultz
Student employment has not always been associated with student success, yet most students work during college and many work in libraries. An especially large number of st…
Autism and the Libraries
Lara Nesselroad
In recent years, autism has been more broadly defined than it previously had been, and we now understand autism to be a problem of overstimulated nerves which may be mode…
You've Got a Makerspace, Now What? How a Makerspace Works in Access Services
Emily Lelandais, Donna Femenella
What do you do when you're told you're getting a large format poster printer and 3D printer and you have to make it work? In this presentation, we will discuss how our ac…
What we see, what our users say: Development, distribution and analysis of an interlibrary loan and course reserves end user survey
Xuan Lily Pang
A Large research university Libraries ' Access department provides essential services to support the teaching and research goals of the faculty, students, and staff. This…
Using RStudio to visualize ILL Statistics
Kaitlin Kehnemuyi
R and Rstudio are open source data visualization tools that can be used in a myriad of ways to visualize data. Our library uses three systems to process Interlibrary Loan…
Unlocking your Courier potential in the 21st century with Tableau
Tyler Martinale, Anthony Pendleton, Marty Pierce
The 21st-century library is consistently looking for new ways to analyze data to support patron needs. What are the trends or patterns? What areas are we missing? Could w…
This chair is too small! The intersection of a space use study and library furnishings
Ken Johnson
In 2017 a university library conducted a space use study to document how students utilize the physical library with an objective of improving furnishings. The study's eff…
Telling our Story: Marketing Library Services by Painting the Big Picture
Laura Benjamin
When all goes well, much the work of Access Services can be invisible to the patron. At Syracuse University Libraries, we've recognized that marketing our services starts…
Tell Us What You Think: Results of An Exploratory Study of Student Feedback on an Academic Library
Maggie Mason Smith, Jessica Serrao, Anne Grant
In September 2018 the Dean of the Libraries created the Campus Feedback Task Force to develop a [fun and interactive] process by which [the] Libraries [could] solicit onl…
Strategies dealing with diverse personalities and workplace conflicts: Tips for Access Services Supe
Angela Chikowero, Valva Janusoniene
Conflicts happen in any workplace, and library departments are not immune to these challenges. Managing staff conflicts in Access Services presents common and unique prob…
Setting Higher Standards: Student Worker Contracts, Evaluations and Training
Mary Martini
Student workers are largely acknowledged as the backbone of Access Services. Without them, our services would be much more limited. But what happens when you suddenly fin…
Serving Those Who Served: Enhancing the Student Veteran Experience in Academic Libraries
Reilly Curran, Mickey Rayment, Stacey Fullwiler
With an increasing number of Veterans using their Post-9/11 GI Bill, the role of academic libraries in supporting student Veterans is now more important than ever. Studen…
Safety and Security in a Large, Public, University Library System: A Panel Presentation
Eric Clark, David Ketchum, Jenn French
University of Oregon Libraries-seven facilities in three different cities-must juggle the needs of students, staff, and faculty, while also remaining open and accessible…
STUDENT AND STAFF PERCEPTIONS OF UNIVERSITY LIBRARY USAGE: COMPARING REALITY TO INTERPRETATION OF SPACE USAGE
Sarah Mangrum
The role of the academic library, student library usage, and faculty perceptions of student learning have been separate ongoing discussions in higher education for many y…
Outreach and Marketing and Access Services: Findings from the 2018 environmental scan for the Access Services Framework...and more.
Jean Thoulag
For the development of the Access Services Framework, the working group for Focus III- Outreach and Marketing conducted a 15-question environmental scan to learn more abo…
Operating Clearly in the Gray: Copyright, Policy, and Terms of Service in Access Services
Emily Lelandais, Donna Femenella
Libraries have historically been repositories for materials protected by copyright. Libraries provide access to these materials through library services such as interlibr…
Moving Beyond Great Service: Crafting Meaningful Relationships With Patrons
Charles Becker
The workshop helps librarians and staff envision, create, and practice an ethos of meaningful customer service. The necessity is to deliver a patron experience that demon…
Movin' on up: Lessons learned from moving from Access Services to Leading a Library
David McCaslin
Access Services is a unique area of librarianship. It touches upon public services, technical services, facilities, and management. In many ways, it provides an excellent…
It's (Probably) not Them! How Workplace Systems Destroy Employee Motivation and What You Can Do About It!
Robin Sakowski
As managers, we often blame individual employees when they disengage or seem to lack motivation. But what if it's not them? What if it's us: the systems, practices and ma…
Informed improvements to request services through multi-faceted user research
Mia Partlow
Our libraries are currently working on a strategic initiative to enhance the user experience of interlibrary loan and on-shelf request services through enhancements to ou…
I Got New Rules, I Count 'Em
Andrea Kincaid
[Institution Name here] integrated service desk provides a single point-of-service for circulation, reference, and student tech support. Ten librarians, six library staff…
From Customers to Patrons: Benefits of Public Library Skills in the Academic Library
Stephanie Bennett, David Smith
Academic and public libraries often believe they create two very different types of librarians. While this may be true, the skill sets of each are more similar and transf…
From Bones to Drones: challenges of checking out unicorns
Rodger Bishop, Fredda Owens, Suzanne Rook Schiff
Today's academic library collections are no longer limited to books and media items; our circulating collections are filled with unique items such as SLR cameras, gaming…
Empowering Ethical Practice: Activities for Access Services
Jane Scot, Heidi Senior
An academic library desired to empower its staff with a deepened understanding of ethical practice in libraries. The Access Services Unit, composed of Circulation, Interl…
Don't Panic! Promoting Safety and Security Initiatives in Academic Libraries
Reilly Curran, Mickey Rayment, Stacey Fullwiler
As the heart of the university, today's academic libraries aim to be open, welcoming environments while being mindful of the safety and security of their patrons and staf…
Combating Food Insecurities
Antoinette Harrington
In this poster presentation we will highlight some of the challenges and best practices we discovered through our food pantry initiative. , In 2017, a Grand Rapids Commun…
Collaborating across departments: partnering resource sharing with e-resources to improve patron experiences
Joe Marciniak
Collaboration between Resource Sharing and Electronic Resources leads to improved catalog integrity and a better patron experience. When the University of West Georgia mi…
Can't They Study at Starbucks?: The Value of Space in Academic Libraries.
Reilly Curran, Mickey Rayment, Stacey Fullwiler
Space on college campuses is a highly valued commodity. New initiatives, programs and institutional priorities all compete for a finite supply of space. In this competiti…
Building Cheap Technological Solutions for Space Assessment using Raspberry Pi, the ups and downs
Solomon Ameen
Our Access Services team has been investigating possible technological solutions to space assessment over the last few years with the goal of finding a solution that allo…
Beautification: Making Course Readings Accessible, Functional, and Just Plain Pretty
Jenny Vitti
Course readings are a crucial component of the educational experience for students. Reserves staff can improve the quality of materials we provide so that readings are mo…
Assessing the Impact of Open Access Tools for Interlibrary Loan Services
Jennine Vlach
Open access materials may be increasingly available online however library users turn to interlibrary loan (ILL) for publications that are not easily available at their l…
All are Welcome : Empowering Student Workers to Make the Library an Inclusive Hub
Elena Carrilo, Mozdeh Khodarahmi, Jung Mi Scoulas
The University of Illinois - Chicago boasts a campus on which there is no racial or ethnic majority, but this diversity alone does not determine whether students feel wel…
Adoption Isn't Easy: Changing leadership in a library department from one generation to the next
Natalie Logue, Jessica Garner
New department heads are rarely afforded the opportunity to build their team exactly as they might envision. More often than not, the culture, workflows, and employees ar…
Add It Up: Using data to make informed spatial decisions
Lynne Colbert
Librarians are no strangers to data. We collect circulation statistics, download usage reports, and gather gate counts regularly. One area that is more difficult to asses…
Accessing Shared Purpose: Strategies for Developing Mission, Vision, and Values with Your Team
Shelly Hypes
How can a grassroots effort to create Mission, Vision, and Values be accomplished while honoring the already existing defining statements of a library at the administrati…
A Fine Time Without Fines: Suspending Borrowing Privileges for Overdue Items
Katie DeFord, Tom Quinn
Our health sciences library on a graduate campus serves a diverse group of patrons, including many graduate students, faculty, and medical professionals. The library main…
The ####### Makerspace and Learning Services: A Winning Partnership
Deborah Turkewitz
In 2016, The ######, ######## College of ##### ########, developed a campus-wide makerspace, where students, faculty, and staff could explore interdisciplinary collaborat…
Speedy Delivery: How a librarian and an IT guy solved a problem
Windy Wilcox, Matt Connolly
Cornell University Library has long offered delivery of physical items to both off-campus remote programs (i.e. Cornell Tech in NYC, Cornell in Washington) as well as on-…
Enhancing Reserves through Campus Relationships
Dennis Smith, Fat Bodies
Our library recently moved to new library and reserves systems. This was an opportunity to rethink course reserves especially in relationship to textbook affordability an…
A Dozen Years of ILL Assessment
Meg Atwater-Singer
During the 2017-2018 academic year, one library conducted its sixth interlibrary loan (ILL) assessment to determine users' satisfaction with the service. Patrons complete…
10 Laws of Leadership
Come Together, Right Now
Most supervisors are put into leadership positions with little or no previous leadership experience. Through the 10 Laws of Leadership participants learn the 10 invaluabl…
When the Shared Service Point isn't Shared Anymore
Michael Straatmann, Julie Kirk
It didn't seem that long ago that many academic libraries were touting the combined service point where Reference, Instruction, and Access Services came together to help…
Terabytes of statistical data - How did we use it?
Dennis Smith, Nancy Brady
Our library has for years scratched the surface of data analysis using gate counts to validate assumptions of peak usage times for both space and technology. With better…
Library Facility Management Made Easier
Michael Bell, Theresa Liedtka
Library's today serve many diverse campus and community needs, including offering a vibrant facility hub for patron activities. The 21st century library is combination re…
It's Not You, It's Me: Adapting to User Feedback
Rachel Conry
In this program, attendees will learn how to re-frame thinking from that's how it's always been and other antiquated justifications for static service models, and move to…
Investing in a comprehensive student staff development program
Ali Gomez, Jennifer Barton, Becky Bernal
A recent renovation and new leadership set the stage for our library's Public Services team to transform the culture surrounding student employment. Previous student staf…
In Search of A Data-Driven Desk Model and Scheduling Template
Jackie Gulbranson
This presentation will take a look at data that helps staff in the Access and Information Services department continue to refine the desk model and scheduling template to…
Fat Bodies and the Library
Lara Nesselroad
Many of us have attended lots of diversity trainings, inclusion exercises, and implicit bias workshops, and have learned a fair amount about topics surrounding race, sexu…
We're All Designers Here: Participatory Design in User Services Assessment
Joanna Messer Kimmitt
User experience testing and design projects that lack consideration and thoughtful inclusion of all library users unintentionally create a disconnect between our intent t…
Using a National Library of Medicine Traveling Exhibit to Creatively Market the Library and Engage the Library Community
Gina Addona
To contribute to the wellness and intellectual life on campus, the Library booked the National Library of Medicine Harry Potter's World exhibit. Campus libraries created…
Tracking reserves not owned: Collecting student reserves request at service points using a web form
Sarah Hughes
Libraries accept and honor faculty and instructor reserve requests. But what happens when the students come to the library requesting material that was not placed or avai…
The Greening of Access Services - Energy Conservation and Sustainability
Chris Sharpe
Saving energy and promoting sustainable practices are goals for most organizations today. This session will provide an overview of energy use in typical library operation…
The ACRL Framework for Access Services Librarianship - Defining and Shaping our Future
Brad Warren, Da Vonne Armstrong, James Harper
Access Services has come to play a critical role in many academic library organizations, with varied areas of responsibility including facilities operations, service deli…
Sustaining Services When Disaster Strikes: Lessons Learned from the Thomas Fire and Mudslides in Southern California
Angela Chikowero, Mallory Gianola
This presentation describes the recent disasters that befell cities in Santa Barbara and Ventura counties. The Thomas fire, which occurred December 2017 to January 2018,…
Security as a Service: Merging Teams to Provide an Enhanced Experience
Amy Boucher, Jessica Perlove
The Robert W. Woodruff Library at Emory University is planning to redesign its entrance to provide a more welcoming experience for its patrons. This process will feature…
Scavengedy
James (Jai) Washington
We've developed an interactive training tool called Scavengedy which effectively engages student via gamification. Scavengedy is a unique approach to training that promot…
Questioning Everything: A Stack's Manager's Guide to a Transitioning Library
Andrew Hackler
How does a Stacks Unit adapt to a place with little to no stacks? All of the unknowns of construction. All of the worries of change. All of the fright of being obsolete i…
Preparing for Gen Z: How to best serve a new generation of library patron
Kayla Flegal
University admissions departments are adjusting their strategies. Colleges are creating new, unique programs to appeal to a different iteration of student. What are libra…
Meeting Student Needs through Innovative Partnerships
Kell Carpenter
Our university has determined from student survey response that approximately 98% of the student population has access to a personal computer when they arrive on campus.…
Managing "The Kids"
Kaitlin Poole
Being a student worker in the stacks is very different from working at a service point largely because students are frequently working on projects independently without a…
KLIC's Key to Communication: Keeping Public Service Staff in the Loop in Real Time
Elisabeth Ferguson, Christen Robichaud
Our public service desk is staffed by student assistants, librarians, tech support, full time staff, and adjunct/part-time staff. How do we keep everyone in the loop and…
Incorporating High-Impact Practices into Student Assistant Professional Development
Joanna Messer Kimmitt
Recruiting, training, and retaining student assistants across the library can be a challenging prospect. Engaging students via high-impact practices (HIPs) demonstrates t…
Improving Service with Data: The Use of ALMA Analytics in Access Services
Chris Sharpe
How can Access Services take advantage of data provided by Integrated Library Systems? The data do not help unless regularly reviewed and analyzed. This session will desc…
If you market, they will come: evolution of marketing strategies at Jane Bancroft Cook Library
Barbara Dubreuil, Ana McGrath
Jane Bancroft Cook Library increased event attendance after changing marketing strategies. Although our annual Games Day was moderately well-attended, we hoped for more p…
EBLIP for Access Services Practitioners
Michael Krasulski, John Wiggins
The constant demand by administrators and accreditation bodies for assessment has proved challenging to librarians generally and to access services practitioners in parti…
Come Together, Right Now, Over Me: a story of ILL, circulation and our patrons'
Come Together, Right Now
In June 2017 the Atlanta University Center Robert W. Woodruff Library implemented the new OCLC cloud based interlibrary loan system, Tipasa. Migrating from ILLiad to Tipa…
Circle of Service: From Circulation to Access Services- Navigating the 21st century user experience
Mary Aquila, Amber Skantz, Jennifer Wolfe
Athens State University was founded in 1822 and is the oldest continuously operating institution of higher learning in Alabama. Uniquely, we are a two year, upper divisio…
Changing the profile of library space use - theory, practice and policy implications
Felicity Walsh, Come Together, Right Now
In 2015 MIT charged the Director of Libraries, to convene an Ad Hoc Task Force on the Future of Libraries.. The Task Force considered (among other issues) , The optimal r…
Building Community among Staff through Engagement & Recognition
Kimberly Goodson
The Access Operations Program at the UC San Diego Library consists of 29 staff based at 3 locations, working 2 shifts, and a variety of weekly schedules. Its current merg…
Art, Technology, Medicine: Creativity and Innovation in the Health Sciences
Erica Rosalle
The goal of ATM was to introduce our community to ways in which creative and technological arts can enhance the medical profession. The event brought students, staff, and…
Applying Software Development Concepts to Patron Experience Improvement at NCSU Libraries
Ashley Morrison
Ask Us Service Managers and student workers at NCSU Libraries interact with hundreds of patrons each day across two main libraries and three branches. In a high volume se…
Analysis of a Successful and Collaborative Student-Centered Textbook Reserve Program
Bruce Johnston, Kimberly Smith
Numerous studies, both academic as well as popular, have identified textbook affordability as a significant issue in higher education. To investigate and attempt to mitig…
Almost Magic: The Realities of RFID
Laura Benjamin
Hailed as the up-and-coming, all-encompassing solution for library circulation, security, and stacks management, the Access Services team had high hopes when RFID tagging…
A Quilt of Many Colors: utilizing diversity in the hiring process to ensure a comprehensive quality workplace.
Jessica Garner, Kay Coates, Jordan Braddock
Recently, ALA added equity, diversity, and inclusion to the ALA Strategic Plan and one of the 2017 emerging leader projects was Advancing Diversity in Public Libraries. W…
This May Not Be Perfect, But It Is Real
Kelly Miller-Martin, Brian Simmons, Stefanie Warlick
Reorganization can result in updated approaches to front-line service operations, access to collections, and space planning. Attendees will receive examples of approaches…
When You are in Charge: Reflections on Managing Staff in the Library
Trevar Riley-Reid
There are times when we might find ourselves in charge, often through no fault or motive of our own! Sometimes there might be an organizational shift, someone might retir…
What's There and What's Missing: An Inventory of Library Collections
Meg Atwater-Singer
When was the last time your library did an inventory? Librarians love to build collections that connect and fulfill patrons' information needs. But do you really know wha…
Welcome to the Rebus Community: Unlocking the Future of Open Textbooks
Michelle Batchelor
The Open Textbook movement of the 21st Century has faced numerous challenges. Learn how the new and rapidly growing Rebus Community is exploring a network-based approach…
We Buy Textbooks So Students Don't Have To
Stephanie Clark
John C. Pace Library offers a Textbook Course Reserves program - all required textbooks for every 1000-4000 level course are on reserve for students to use.
Visualizing Space Usage Patterns in a Health Sciences Library
Stephen Barkley
How do patrons actually use library space? After a recent renovation, we collected patron location data to see which furniture and locations our patrons prefer. This post…
Using Blackboard as a Springboard for Student Training and Communication
Jessica Barmon, Shaundra Lee
This poster will detail how the Research and Learning Services department uses Blackboard to streamline student worker communication and scheduling.,
Using Accudemia for Service Assessment and Security
Joanna Kimmitt, Teri Roudenbush
The University Library is implementing the Accudemia student tracking software system in our brand-new 24/5 space to determine not only the number of visitors during oper…
User-Centered Access: Planning and Implementing a Fine-Free Policy
Maryke Barber, Karen Ryan
Our library's proposal to extend lending and eliminate overdue fines has been implemented successfully! We'll share why and how we managed to align our circulation polici…
Student Cross-Training within the User Services Department of Musselman Library, Gettysburg College
John Dettinger
Supervisors within the User Services Department at Musselman library have collaborated to assess student worker tasks. Determining like tasks across units has informed th…
Shifting Priorities: Unlocking Your Library for 21st-Century Learning Spaces
Sarah Copeland, Jen Marx
Join us to learn how we shifted our whole collection from the middle out with no budget and no staff. We will show off our no-budget tools, discuss student assistant mana…
Seeing the Data Through the Trees: Using Springshare's LibInsight Data Visualization Tool for Access Services Data Assessment
Andrew D'Apice, Bethany Sewell
The program will discuss the need for assessment of Access Services data and a unique tool to provide and visualization.,
Scaling up Grassroots : Driving Culture Change from the Bottom and the Top
Denise Foley, Shannon Moreno
We all want better communication culture but it can be hard to know where to start. This presentation will delve into culture-shifting initiatives at the University of Mi…
Reformatting Library Services: Providing Service to Patrons with Disabilities
Kelly Miller-Martin, Brian Simmons, Stefanie Warlick
Alternate formats is one area that brings many challenges to provide the best quality of service to users. In Response, Syracuse University Libraries have made committed…
Re-Evaluating Library Space Usage After a Library Renovation
Jo-Ann Cooley
Sometimes anticipated usage of new spaces and service points matches reality beautifully...and sometimes not. But it's hard to know what works and what doesn't until you…
Process Improvement Initiatives in Access Services: the Shared Benefits of Shared Work
Lesley Brown, Monica McLaurin
Presenters will offer a visual presentation that gives background on why improvement initiatives were needed, why this approach was selected and provide methods used to d…
Oh, That's Right... : Considerations for Sustaining and Maintaining an Online Training Program
Jasmine Pawlicki, Shannon Moreno
The University of Michigan Library launched a training and service model that moved beyond the traditional reference desk model to provide ready reference and information…
Navigating the Storm: Leadership in Times of Crisis
Katie Glaeser
When times of crisis hit, it can be difficult for managers to know how to cope, much less lead others through the storm. This session will explore the presenter's observa…
Level Up! Online Strategies for Managing Student Workers
Lynne Colbert
Marian University has a small but mighty staff that thrives on the power of our student workers. In order to successfully manage them, we created an online space in our L…
Keeping Patrons Safe: Using Benchmarking to Enhance Library Security
Teri Alexander, Renna Redd, Suzanne Schilf
This presentation will provide an overview of what the Clemson University Libraries learned about library security through benchmarking with peers and include recommendat…
It Takes a Village: Resource Sharing and the Historian
Christal Ferrance, George Oberle
This poster takes a look at how George Mason University addresses the research needs and ongoing support of patrons with visual impairments.
It Starts at the Top: Developing a Motivational Leadership Style That Moves Mountains
Seti Keshmiripour, Mary Ann Venner
Have you ever wanted to administer changes but had trouble getting staff on board? Attendees will learn how Access Services managers at the University of North Texas Libr…
Investing in Access Services Student Employees: Utilizing Library Employment Skillsets to Increase Advocacy
Christopher Bishop, Jalesia Horton
Participatory engagement of student workers in Access Services leads to greater student investment as employees are given the tools to become library advocates. Areas of…
Interlibrary Loan Dissertation Requests: Best Practices and the Need for OA
John Dettinger
This poster presentation will highlight the best practices Gettysburg College has adopted for processing dissertation requests through interlibrary loan. It will also ill…
Intercultural Communication Competences for Access Services Staff in a Diverse and Inclusive Environment
Margaret Adeogun
With increased diversity due to globalization, it has become essential for Access Services Staff to acquire intercultural skills that will foster greater positive human r…
Inspire to Aim Higher
Margaret Butler
How do you make improvement when things are going well? The poster identifies strategies including statistical analysis, opportunistic change, and team development and sh…
Harvard Not Your Style? No High Bay? No Problem
James Keyzer-Andre, Ann MacKay Snowman
With no viable commercial option available and no option to build new facilities, Penn State Libraries' staff created an inventory management system using the native feat…
Get What You Need & Get On Your Way: Empowering Users with Staff Paging & Self-Service Holds
Kymberly Goodson
Learn how self-service hold shelves were implemented at the UC San Diego Library, how the service enhancement has benefited staff and users, and what challenges were face…
General Collection Selfie: Surveying Stacks for Major Projects or General Inquiry
Andrew Hackler
Ever wonder how much space is actually available on your shelves, but found the prospect of measuring each shelf too costly in time or budget? With access to basic techno…
Finding the Sonic Sweet Spot: Implementing a Noise Management Program in a Library Learning Commons
Olivia Baca, Cindy Pierard
Managing noise levels in collaborative learning spaces is difficult. Do noise meters help strike that delicate balance? Learn how Access Services staff at one university…
Fighting Stress with Hand Turkeys: Arts & Crafts Programs on a Graduate Campus
Tom Quinn
This poster will showcase the events that the Hirsh Health Sciences Library holds for the students, and the marketing strategies that have helped make them successful. It…
Data Wrangling and Visualization in Access Services
Ellie Kohler
From circulation and course reserves to interlibrary loan requests, service statistics, and gate counts, Access Services collects data from several different points, usin…
Creative and Helpful! Developing Student Peer Staff Skills
Deborah Turkewitz
The creative skills of an academic library's student peer staff are examined in their museum, makerspace, and library display projects.
Bibliotheca + 3M Digital Library Assistant : Friend or Foe?
Becky Brown, Diane Curtis
Discussion of the Bibliotheca + 3M Digital Library Assistant and its nine uses in an academic library. Real life experiences, both pros and cons, for those libraries cons…
Badges of Service: Engaging, Customer-Oriented Student Employee Training
Bryan Feyerherm, Lori Hilterbrand
Ever wonder how to efficiently train your circulation student employees in a fun and supportive way? Are you ready to engage your staff at every level of your student emp…
Assessing Access Services : Implementing a 5-year Plan for Sustainable Assessment
Sean Hogan
In the recent past, assessment has become heavily emphasized in academic libraries. With support from professional organizations such as the Association of College and Re…
Accessing Virtual Reality: Challenges Met and Lessons Learned
Pete Schreiner
Virtual reality (VR) is an emerging technology with the potential to enhance many fields but it comes with challenges related to providing access and support in a library…
A Postive Police Presence: Partnering with Campus Police to Secure Your Library
Lindsey Ritzert
Learn how University of Central Florida Libraries partnered with Campus Police to provide a more secure library environment. Community Service Officers were assigned to t…
A Bibliometric Approach to ILL Data at the Goddard Space Flight Center
Brynne Norton
This program will demonstrate the process and tools that can be used to run a bibliometric analysis of interlibrary loan data using the NASA Goddard Space Flight Center a…
Hosting Student Practicums
Dave Weber
The Southern Alberta Institute of Technology Library and Information Technology Programme and the SAIT Library have over two decades of experience in placing and hosting…
There's a weird guy upstairs: Reporting incidents in the library
Kelly Hayden
Proper planning and tools empower library public service staff to make sound decisions in situations that have the potential to compromise the safety of both staff and pa…
You Can't Teach Nice: Retail Management Strategies for Enhanced Library Customer Service
What's There
As competition increases for library budgets and people question the relevance of libraries for information gathering, customer service is the difference between satisfie…
When it is time for a change. Navigating Human Resources in the academic world.
Lavinia Busch
This presentation will focus on the challenges Access Services Librarians encounter when faced with the uncomfortable situation of letting an employee go. Hired into depa…
When You've Got It, Flaunt It: Visualizing Resource Sharing Data
Kerry Keegan
This presentation will be separated into four segments and will reference an analysis of library resource sharing services. The procedures and takeaways will be useful an…
What's There and What's Missing: An Inventory of Library Collections
Meg Atwater-Singer
When was the last time your library did an inventory? Librarians love to build collections that connect and fulfill patrons' information needs. But do you really know wha…
What's Happening with the GSU Copyright Lawsuit?
Laura Burtle
Cambridge Univ. Pr., et al v. Patton/Becker, a.k.a. the Georgia State Copyright Lawsuit commenced in 2011. Since then, it has been decided at the District Court (the tria…
We have it all backwards: Using positive psychology and a strengths based approach to staff development
Jason Durham, Samantha Minnis
We all have things we do well, and have areas that could use improvement. From a staff development perspective, we tend to focus on areas of weakness as opposed to develo…
We are doing what? The changing roles of Access Services in the 21st Century Library
Jose Auger, Denita Hampton
We were called Circulation in the 80s; Access Services in the 90s; and now we are called User Services & Technology Support. Supporting the library's vision to provide ne…
Waiting Just Got Easier: Course Reserve Pickup Notifications via SMS
Rachel Pritchard
The UC San Diego Library has been managing its Course Reserves waiting list for high demand titles with restaurant pagers for over a decade. In response to battery failur…
Use the Force: Setting a Course that Moves Resources at Lightspeed
Melissa Perez
In Fall 2014, Binghamton University Libraries began searching the far, far reaches of the galaxy for a way to allow branch libraries to print their own stacks search requ…
The Disappearing Games: How Clue Launched a Coup
Amila Hadziomerspahic, David Moynihan
Every year Oregon State University students vote the Valley Library as the best place to study on campus. Seeking to do more for its multitude of stressed-out students, t…
Teaching Old Dogs New Tricks - An ILL Cross-Training Program for Access Services Staff
Nidia Werner, Lydia Hecker
The Waidner-Spahr is always looking to streamline and improve customer satisfaction. We have established processes to maintain speedy, high quality services that our patr…
Teach and Tell: Access Services' Frontline Role in Patron-centered Activities
Yini Zhu
Within the library, the Access Services staff stand at the convergence of users and services and are armed with core functional skills. Yet despite this advantage, they h…
Spaced Out: The Cheap and Unscientific Science Behind Library Use Mapping
Kati Golden, John Pollitz
Budgets are tight. Furniture is expensive. But the Space Planning Committee at UW-Eau Claire's McIntyre Library figured out how to best use the furniture available in a w…
Seamless Order to Delivery: Integrating Processes for a Frustration-free User Experience
Sydney Thompson
In Spring 2013, the new Hunt Library at NC State University opened with a single service point called Ask Us. In Fall 2014 we opened a similar single service point at our…
Recharging the Georgia Tech Library Lockers: Bringing Digital Amenities to the 21st Century Research Library
Eric Brower
In 2015, the Georgia Tech Library began a reorganization project (NextGen) which was designed to change that institution's traditional library services and physical space…
Please Pass Go: Usability Testing for Fine Forgiveness
Kourtney Blackburn, Ben Hockenberry
In the Fall of 2014, Lavery Library's Access Services and Systems departments began offering students with overdue fines an opportunity to perform library website usabili…
PB & Students Workers: Project-based learning and student workers
Kayla Flegal
By utilizing a project-based learning (PBL) technique with our student workers, our library has improved the organization, presentation, and management of our collection,…
Masters of Disasters: Planning, Recovering and Rebuilding for Resilience
Cindy Pierard, Jean Thoulag
Many libraries hope to avoid emergencies or disasters. Few succeed. The literature shows that far too few libraries have a disaster plan in place or staff prepared to car…
Managing Students while "Doing Diversity"
At a recent conference on the history of African American student activism a student presenter remarked that being a diverse institution is not the same as doing diversit…
Making Change, Increasing Value: Reorganizing your Access Services Department
Timothy Hackman, Hilary Thompson, James Spring
In 2015 the department of Resource Sharing & Access Services at the University of Maryland Libraries undertook a major reorganization with the goals of increasing efficie…
Library Instruction Strategies to Improve ILL Workflow
Stephen Leist
Many ILL article and book requests are cancelled because the requested item is available in a database, free online, or in the collection. This poster will present the in…
Let's Talk About REAL Customer Service: How We Increased Circulation by 300 Percent
Vince Mussehl
We hear it all the time - good customer service here, exceptional service there - but are we really practicing it? What is good customer service and why should we even bo…
It's the "finals" countdown - Finals Week Stress Relief Programming at the UCR Library.
Elisha Hankins, Sahra Missaghieh Klawitter, Paula Greenwell
The Access Services Department at the University of California, Riverside has taken a creative approach to nurturing our users, UCR Highlander students, by creating a rel…
It Starts at the Top: Developing a Motivational Leadership Style That Moves Mountains
Mary Ann Venner, Seti Keshmiripour
Have you ever wanted to administer changes but had trouble getting staff on board? Attendees will learn how Access Services managers at the University of North Texas Libr…
Giving them what they want, when they want it: Using in house resources to build a request service for multimedia devices.
Michael Justin Ellis, Andrew Blakely, Jerrold Mobley
Since 2006, our public services department has circulated an increasing number of electronic devices to students working with digital/multimedia based projects. As a tech…
From $3000 to 0: Integrating Library Electronic Reserves into a College's CMS.
Amy Handfield
In the fall of 2015, the O'Malley Library at Manhattan College piloted a new form of electronic library reserves. Since 2002, the library has been using Docutek as a plat…
Document Delivery, Resource Sharing, A New Staff Hope: They Can Do It All
Zheng (Lan) Yang
Texas A&M University Libraries' Document Delivery Services is responsible for interlibrary loan and in-house document delivery services for our campus of 56,000 customers…
Data Wrangling and Visualization in Access Services
Ellie Kohler
From circulation and course reserves to interlibrary loan requests, service statistics, and gate counts, Access Services collects data from several different points, usin…
Cultivating Leadership Through Continuous Improvement and Influence
Marcy Simons
In the Hesburgh Libraries at the University of Notre Dame we recognized a gap in available opportunities for developing leadership potential. The university sponsors prog…
Connecting to Collections: Marketing and Outreach Initiatives at the UO Portland Library & Learning Commons
Bronwyn Dorhofer
The librarians at the UO Portland Library & Learning Commons (Portland, OR) work toward fulfilling the University of Oregon's mission for fostering a student-focused lear…
Communication on the Front Lines: Building Relations between Access Services and Research and Instruction Services
Elizabeth Marcus, Malti Turnbull
Lack of effective interdepartmental communication is a common problem for public service units today, despite shared missions and goals. Whether merged or independent, it…
But Do We Have Room For That?
Lara Nesselroad
Several years ago, our library repurposed an unusefully-sized storage space (an 8 x 30-foot room) into a space for office hours and small-group tutorials for lower divisi…
Beyond Books: Supporting Research & Coursework with Tech Tools
Kymberly Goodson
The UC San Diego Library launched its Tech Lending Program (TLP) in 2015, initially lending high-demand, low-cost items, plus tools like cameras and projectors. Coupled w…
BACC Squad to the rescue! How the BACC Squad Service Desk improved customer service at Dahlgren Memorial Library
Meghan Hupe, Linda Van Keuren, Juan Kassar
Dahlgren Memorial Library (DML) serves 7,000 users and provides 70 computers, 7 printers and 3 copiers. Printing, copying and computing have become increasingly utilized…
Alma in Wonderland or, How We Learned to Stop Pushing Paper and Love a Paperless World
Christopher Bishop, Colin Bragg, Jenny Vitti
In December 2015, Emory University's eight libraries migrated from Ex Libris' Aleph ILS system to Alma to manage their library collections, patrons, and processes. , , Th…
iTunes U and You
The James B. Duke Memorial Library at Johnson C. Smith University in the past year has integrated the use of iTunes U with student worker training in our access services.…
Training Staff Where They Are: Using a Blend of Teaching and Assessment Methods
Katherine Watmough
, Ongoing training for staff in Access Services is difficult, especially when you have seasonal, part-time workers, 2 libraries and shift work hours in an environment whe…
The Rest of the Story: Education, Training, and Career Development of Non-MLS Heads of Access Services in Academic Libraries
Rebe LeGoullon
A recent study explored the education and training needs of heads of access services in academic libraries. However the study left several critical questions unanswered.…
Technology Lending: the Wave of the Future
Bobby Hollandsworth, Cassie Thomas
Technology lending - digital cameras, camcorders, iPads, even Playstation 4s - is becoming an important part of Access Services. In the spring of 2012 a conscious decisio…
Superior Customer Service@ the Library-Refreshed, Renewed and Restored
Dorothy Hargett
Let's get radical about Customer Service at the Library. When a customer has a bad experience, they tell 10 people. When they have a good experience, they tell two. , Exp…
Revitalizing Customer Service through Student Leadership
David Bolinger, Micquel Little
The Claremont Colleges' Library User Services team organized and implemented a library wide student worker program, utilizing leadership techniques focused on the value o…
Reorganization and ILL : Supporting staff through growth and transition.
Nancy Abashian, Melissa Perez
Interlibrary loan services at Binghamton University were always good-in a run of the mill sort of way. A shift in organization and the addition of a new Resource Sharing…
Re-thinking Access Polices & Service Image on an Open Campus
Jeremiah Graves
The culture of MIT places a high value on openness and collaboration. Access to the MIT Libraries must therefore balance the Libraries' core mission to support the advanc…
Opening Course Reserves: One Year Later
Lola Rudin, Adriana Sgro
UTSC Library introduced a self-service model for course reserves in September 2014. We presented Changing Time, Changing Needs: Opening Course Reserves at the Access Serv…
Mashing up data to demystify user behavior: a collaborative exploration
Jeremy Garskof, Ronalee Ciocco
In the spirit of assessment, to improve services and to justify expenditures, Access Services and Acquisitions aggregated interlibrary loan transactions, document deliver…
Linking Arms Around Students in Crisis: Connecting with Campus Safety Units
Mary C. Aagard
We have all witnessed our fair share of panic attacks, jilted girlfriend crying fits, seizures, computer crash meltdowns, inebriation and other medical and stress induced…
License to ILL: Interlibrary Loan and Course Reserve Services Support the University Mission to Reduce Costs for Students through Interdepartmental Collaboration and Innovation
Emily Riha, Danika Stegeman
Each semester students inundate academic interlibrary loan (ILL) units with requests to borrow required course materials. Historically these were cancelled by ILL borrowi…
Layer-By-Layer: Building a 3D Printing Service from the Ground Up
Jessica Calderwood, Travis Teetor
Low-cost consumer 3D printing has strong potential to advance academic research and improve education across all disciplines. Libraries, particularly staff in access serv…
Jumping Over the Desk: Active Outreach to Increase Student Engagement
Andrea Paredes-Herrera, Donna Femenella
The Access Services department at American University Library has taken a novel approach to promoting our services and events. Rather than relying on larger institutional…
If you don't know, ask!: Using student feedback to direct redefinition of library spaces
Kell Carpenter, Jenny Harris
As the face and function of the academic library is constantly evolving, it is essential for librarians to look beyond the faculty, staff, and physical resources housed w…
Finding a Seat at the Table: What Access Services brings to the changing models of Collection Development.
Michael Straatmann, Joyce Melvin
In recent years, the Access Services Department at the University of Nebraska Lincoln Libraries has been instrumental in developing new models of collection development.…
E-Book Reserve Service; suggestion for a best practice.
Peter Bae
Ever-increasing cost of the text book and the copyright royalty moves the Reserve service Staff's attention toward the use of E-Books. The E-books could be an ideal tool…
Cultivating the Future Through Active Learning Iniatives
Sarah Mangrum
University Libraries at The University of Southern Mississippi partnered with the Department of Interior Design to provide an active learning design project for the stude…
Creating Customer Service Training for the Academic Library
Molly McInerney, Grace Mlady, Maria Rodrigues
Academic libraries serve patrons with various needs and position themselves as trusted partners across the campus community. To understand how each staff-patron interacti…
But We've Never Done This Before!: One University's Textbooks on Reserve Pilot Project
Courtnay Zeitler
Sometime around the New Year, several staff members of Sewanee's Library hit upon some intersecting problems:, , We spent a lot of money on materials no one checked out;,…
Building a Joint High Density Remote Storage Facility: a Public and Private Collaboration
Amy Boucher, Stella Richardson
Georgia Tech and Emory University will be opening a new joint high-density storage facility, the Library Service Center (LSC), in November 2015. The LSC will house a shar…
Blurred Lines: Guiding Library Stakeholders toward a Shared Vision of the Library
Maureen O'Brien Dermott, Theresa Arndt
Libraries are relying less on local ownership and increasingly on new models of instant access through unmediated ILL, pay-per-view services, demand-driven acquisitions,…
Ask Us: A Single Service Point Success Story
David Woodbury, Rob Rucker
In early 2014, the North Carolina State University Libraries charged a team to plan a single service point combining circulation, reference, and technology support that c…
Access Services Beyond the Library: building relationships to improve user services and expand the library's footprint on campus
Joey Fones, Rob Kelshian
The Access Services Division at American University has undergone a number of structural changes in recent years. From being housed within the same functional division as…
Access Services 2020 : Envisioning the Future of Access Services
Chelle Batchelor
The library community of the present is completely obsessed with the future. This isn't surprising; it's clear that society and technology are changing together in ways t…
A winning combination: Gamification and student employee training
Kim Copenhaver, Liz Pritchard
Engage student employees and revolutionize public services training using the principles of gamification! For the Eckerd College Library, gamification of the library stud…
Patron Driven Access Services
Stephen Griffes
How can Access Services staff at your library engage with student organizations to provide new services and make innovative use of spaces?, , In 2013-2014, our University…
Be Our Guest - Exceptional Patron Library Experience
Sophia Sotilleo
Charles Darwin said It is not the strongest of the species that survives, or the most intelligent, but the one most responsive to change. In our ever changing world of te…
Using tablets for stacks searching at the MIT Libraries
Roshni Gohil
In Spring 2013, the MIT Libraries centralized the process of searching for missing, billed, and patron claimed returned books across 4 libraries into a small team of stud…
Using Participatory Management in Access Services Improves Staff Quality and Participation in Decision-Making
Changing Times
Traditionally, libraries have been run by authoritarian managers with all decisions being made at the top while the staff was expected to follow directions without questi…
To Boldly Go: E-Reserves from Home-Grown to Standalone to CMS
Standalone to CMS, Carol Goodson
The University of West Georgia created its own, very clunky e-reserves system in the early 2000s, then moved to Docutek when it became affordable through a University Sys…
Student Library Use data and class standing
Felicity Walsh
How can we measure the impact of what academic libraries provide to enable students to succeed? Libraries provide a diverse suite of services, from item check outs, to el…
Re-thinking customer service training: A curricular solution to a familiar problem
Sharon Epps, Sheridan Sayles, Judith Kidd
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Mar…
Publishing in Access Services (or How Can I Keep Working This Hard and Make Tenure?)
Paul Sharpe
Getting your work published can be a daunting task. Writing and research are an unneeded burden when coupled with the grueling task of keeping the circulation desk operat…
Orienting Access Services Staff to Other Library Service Points
Rob Withers
Access Services staff are the first people library patrons are likely to see upon entering the library, and they often work at hours when no other staff are in the buildi…
OERs and Open Textbooks on the Access Services Horizon
Tucker Taylor
Consortial, state, national, and even global efforts are underway to create open educational resources (OERs) and open textbooks, making the cost of education more afford…
Moving Mountains: Migrating a Consortium to a New Integrated Library System
Molly Blalock, Turner Masland, Bronwyn Dorhofer
In the fall of 2013, the Orbis Cascade Alliance, a consortium consisting of 37 Academic Libraries in the Pacific and Inland Northwest, began its move to a new shared Inte…
Let's Start From the Very Beginning: How to Market a New Library Service
Hilary Thompson
Using the launch of UBorrow as an example, this presentation will cover how to plan, execute, and evaluate a marketing campaign for a new library service. In 2014 the Uni…
Getting the Word Out: Developing a Marketing Plan for Access Services
Mary Ann Venner
In November of 2011, the Circulation and ILL departments merged to become the Access Services Department at the University of North Texas Libraries. One of the opportunit…
Garbage data in circulation and entrance statistics: common mistakes and how to improve data accuracy
Zachary Elder
The old saying about data remains true, "garbage in = garbage out." We often accept circulation and entrance statistics unquestioningly and decisions are made about colle…
Emergency Preparedness: The MIT Libraries' Response in the Wake of the Boston Marathon Bombings
Jeremiah Graves
Growing awareness over the past decade of a wide variety of potential emergencies has led to a marked increase in such planning at academic research libraries. Traditiona…
Developing a Space Plan for an Academic Library (Or how we stopped putting out fires and came to be strategic in our space decisions)
Connie Strittmatter
One of the struggles academic libraries face is competing demands for library space. Finding the balance between stacks space, group study space, staff work space and spa…
Changing Times, Changing Needs: Opening Course Reserves
Elizabeth O'Brien, Adriana Sgro
The demand for Course Reserves at the University of Toronto Scarborough Library is growing every year. The circulation rate for Reserves has eclipsed the total circulatio…
Assessing the Success of an Interlibrary Loan Operation's Buy Not Borrow Program
Sarah McHone-Chase
The interlibrary loan unit at Northern Illinois University has had a Buy Not Borrow program in place for over a year. This presentation will examine different facets of t…
Assessing the 24/5 library: does data matter?
Ken Johnson
Belk Library's 24/5 hours model has experienced multiple changes since first implemented in 2006. First we started small, then expanded, then reduced, and finally expande…
Access Services and User Experience: How complementary roles result in user compliments
BINDING SIDE, TRIM LINE
As the first point of contact for many users, virtually and physically, collaborations between Access Services and User Experience departments are a natural fit, and have…
A Library Storage Facility's Success through Service and Integration
Melinda Dermody
Library storage facilities are often the subject of concerns ranging from campus proximity to the unhappiness of faculty who want every book kept within the library. This…
A Floating Collection at a Large, Multi-Campus, Academic library
Barbara Coopey
A floating collection is operational across 19 campus libraries of this large, multi-campus, academic library. A floating collection is a group of items that are housed a…
Herding Cats or Time Management Techniques for Access Services Librarians
RAY MORRISON
Trying to take on all the responsibilities that Access Services Librarians face each day can be as difficult as herding cats. Not only do these librarians handle circulat…
Give the Patrons What They Want - Even If You Don't Have It Yet!
ASHLEY HOFFMAN, ANA GUIMARAES, LINDA GOLIAN-LUI
In the fall of 2012 the Sturgis Library began investigating new collection development methods for serving the needs of students and faculty at Kennesaw State University…
From the Bulletin Board to Blackboard : Online Tools for Student Management
AMANDA RUDD, SHANE HICKEY
To accommodate the increasingly hectic lives of student workers, Lauinger Library's Access Services Department explored ideas that would both empower our student employee…
Electronic Reserves: Are they worth it?
PAUL MCDONOUGH, NICOLA HILL
Instructors at our university often request electronic copies of texts rather than print, claiming that students prefer the advantages of electronic access. In the 2012 f…
Closing the digital knowledge gap in Access Services Staff
Amy Handfield
With the changing climate of libraries and the growing use of technology and digital information, the skill sets required of access services staff is evolving. At present…
Building a Better Library Experience: Redefining Access Services
JUAN CARLOS RODRIGUEZ, BRIAN MERRY
In 2011, the University Libraries at Grand Valley State University began a year-long process of reviewing and analyzing all workflows performed by members of the Technolo…
What makes Access Services Staff Happy? A Job Satisfaction Survey
Charla Lancaster, Bethany Sewell
The nature of work in Access Services on a national level has been rapidly changing over the past decade. The investigators hope to gain insight on how these changes affe…
The implementation of SIPX as an e-Reserve Platform
Lavinia Welch
This presentation will follow the California Institute of the Arts (CalArts) Library Access Services Department as it becomes one of the first institutions to implement S…
The Dark Side of Being the Boss
Heather Scalf
With change as a constant in libraries, we are all challenged to come up with effective ways to coach and develop our staff to ensure continued success. Using operant con…
Selling the Library from Access Services Desk
Li Fu
The access department in University of San Diego (USD) has a unique name: Access & Outreach Services (AOS) - it handles not only traditional responsibilities such as Circ…
Creating a Culture of Yes
Heather Jett
The 21st century library opens doors to information and resources, and those doors are unlocked and held open through Access Services. At Murphy Library, we in Access Ser…
Cool Apps and Open Source Tools to Collect and Display Access Services Data
Susan Thompson, Teresa Roudenbush
Come learn how you can use cool apps, open source tools and mobile devices to track things like space utilization and questions asked at the desk. Then put your statistic…
Assessment with an iPad: Access Services and creative technology
Micquel Little
This presentation will share how St. John Fisher's Access Services department is actively supporting the strategic goals set by the library and aligned with the college t…
21st Century Access Services: On the Front Line of Academic Librarianship
Michael Krasulski, Trevor Dawes
Access services departments in our academic libraries are literally and metaphorically at the front line of 21st century academic librarianship and in both tangible and i…
Thrown to the Wolves: Building Trust, Encouraging Independence & Creating an Unstoppable Team
KATHRYN TVARUZKA
To be a successful leader, it isn't always what you know, but how you successfully communicate with and advocate for your employees. At a mid-sized public university libr…
Creating a Successful Single Service Point for Circulation and Reference in an Academic Library
MARY ANN VENNER, BETHANY HARDIKAR
This presentation will describe how the Access Services and Reference departments of the UNT Libraries successfully worked together to create a single service point for C…
Access Services Department Organization: Who are we and how can we remain relevant?
Duane Wilson
A recent survey found that, though Access Services is prevalent and there is a core group of services in the majority of libraries, the department remains a geographicall…
A Funny Thing Happened On The Way To Information Desk Training: What We Learned From Ref Analytics Implementation And Use
SUSAN BECK, MARY COVARRUBIAS-CHAVARRIA
In spring 2013 the NMSU Library began using Ref Analytics from Springshare as its reference statistical package. All five Library service desks participated in the new sy…
Training for Service
Megan McGlynn
How can academic libraries provide consistently high-quality customer service, when employees range from brand new student workers to seasoned professionals? The Universi…
System Migration - Lessons learned from a migration implemented in under 12 months
FELICITY WALSH, AMY BOUCHER
In 2010, the Emory Library system migrated to ExLibris' Aleph v 20. The migration was completed and the new ILS launched in under one calendar year (almost half the time…
Reshaping Loan Policies: Unshackling Lending Services in an Academic Library
JUDY SOLBERG, BRIAN CAREY
Renovating and expanding a library provides an opportunity to rethink public services to maximize the opportunities created by new spaces and collaborations. Seattle Univ…
Reserve (R)Evolution: The Hows and Whys
JOY DUNKLEY
In response to the economic crises currently facing students, more and more academic institutions are attempting to launch textbook programs to better serve their student…
Implementing Lean Principles: An Adventure in Work Flow Design
TRIPP READ
A lean approach to service delivery seeks to maximize customer value while minimizing waste of resources. It begins with identifying what services the customer values, ma…
Facilitating to Move Access Services Forward - Techniques for Engaging Staff
CJ DE JONG
The University of Alberta Libraries went through a strategic planning process in 2011. A variety of techniques were taught to our newly created Facilitation Team to engag…
Emergency Preparedness
BRENDA PRATT, ANGELA FIELDS
The Newman Library has taken a leadership role in Emergency Preparedness and is viewed as a model for the rest of the Virginia Tech campus. We would like to share our exp…
Taking Stock Pays Dividends: A Painless Inventory will Promote the Library's Image
SHANNON MARIE ROBINSON
Budgets for collection development and staff time required for processing items are major investments for any library. Conducting an inventory is a simple and cost-effect…
Providing an A+ Service to Our Customers
ZHENG YE (LAN) YANG
In June 2002, Texas A&M University Libraries became the first library in the United States to offer a free desktop electronic document delivery /resource sharing services…
Let's Get Ready! Leading an Effective Access Services Team Through a Time of Transformation
MICHELLE BATCHELOR, ARLENE JOHNSON
Access Services practitioners have a combination of technical and public service skills that position us very well to be effective leaders and innovators in the 21st Cent…
Leading with Care
ANN WILBERTON
The workplace is often a minefield of human emotions and personality types. There are bullies, manipulators, avoiders, liars, criers, and sometimes a**holes. How do you l…
ILL Assessment: It's Really Not That Hard
MEG ATWATER-SINGER
The University of Evansville Libraries (UEL) conducted an assessment to determine if interlibrary loan (ILL) users were satisfied with the service. Patrons completed a su…
Food Writing, Tarantulas and the Paperless Classroom: Yale's iPad Experiment
BRAD WARREN, ROBIN LADOUCEUR
Over the past year and a half, library and IT staff in Yale University's Collaborative Learning Center have partnered to support the deployment of iPads in the classroom.…
Creating a Stir: Using Gimlet Desk Statistics in your Library
Rhonda Rosen, Rose Marie Mendoza, Cynthia Becht
The Access Services Department in the William H. Hannon Library at Loyola Marymount University (LMU) currently uses Gimlet (http://gimlet.us) to record statistics on all…
Copyright & Course Reserves Part 2-Into the Future
Tucker Taylor, Carla Meyers, Sarah McCleskey
Campus course reserve services have come far in the last 20 years. This session will take a look at how course reserve services have (and will continue) to evolve due to…
Repurposing Space for Emerging Needs
Academic libraries are struggling to repurpose our physical spaces to meet new campus expectations. We propose to present how East Carolina University's Joyner Library ha…
Mix, Match, Slice, and Dice : Using ILL-ish and use data to inform collection development
Krista Higham
Using ILLiad/OCLC, PALCI E-ZBorrow, and EBSCO ebook data to inform collection development and Patron Driven Acquisition (PDA) exposure of ebooks. Using statistics that ar…
Just Because It's Called Access Services Doesn't Mean They Can Access It! What Usability Testing of Library Systems Reveals About Access Services Websites.
WENDY WILCOX
Usability testing ensures that the average person can utilize a system efficiently and effectively. At Cornell University Library (CUL) the majority of tests conducted by…
If Not in School, Then How? Education, Training, and Career Development of Academic Access Services Librarians
Michael Krasulski
Access services is not taught as a dedicated course in any ALA-accredited program curricula. Yet Access Services Librarian, or equivalent, positions are posted each year.…
Using the Google Model to Encourage Innovation in Access Services
Julian Aiken
"Google's 80/20 Innovation Model has produced many of Google's greatest Eureka! Moments, including Gmail, Google News, AdSense, and the Google shuttle buses which transpo…
Take back the library!: Managing student unrest in the library
Nicole Lawson, Sarah Troy
In the fall of 2009, following a staggering $450 million cut in state funding, the Regents of the University of California voted to increase tuition an unprecedented 30%…
Splitting Up Circulation - Maximizing the customer and employee satisfaction
Ted Chaffin, Dan Schoonover
Over the past three years, the Florida State University Libraries have undergone several reorganizations. One reorganization consisted of combining the Access Services De…
Customizing Services for Millennium Generation Students
Kawanna Bright, Amy Chang
As mobile devices and social networks are making an impact on the academic lives and learning styles of our millennium generation students, academic libraries are propell…
Cross-training Students for a Flexible Environment
Jennie McKee
Reed College merged ILL and circulation services six years ago to form the Access Services Department. After the first year the consortial borrowing group was moved from…
Connecting Staff Skills to Performance Reviews
Dennis J. Smith
The University of South Florida (USF) Library initiated a task force to develop a listing of skills needed by staff personnel within the library. This task force was able…
Collaboration and Change: Lessons Learned from a Merged Library Experience
Julie Kowalewski Ward
King Library opened in 2003, as a unique collaboration between San Jose State University and the San Jose Public Library system. It remains the largest joint use library…
e-ILL: Exploring the Next Generation of e-Services for Resource Sharing
Cherie Weible, Helen Sullivan
The invention of e-reader technologies such as Amazon's Kindle and Barnes and Noble's Nook along with the tablet style computer and the various i-phone types of mobile de…
Usability Testing Your Circulation FAQ
Cassandra Fox
We expect our users to adhere to library policy, at the same time that we expect them to educate themselves on the pertinent policies and procedures. We spend countless h…
University System Reciprocal Borrowing Services: A View from the Trenches
Chuck Armbrust-Kohler, Viki Timian
The appeal of state-wide reciprocal borrowing is clear: sharing resources between institutions within a university system - beyond the boons that the greater variety and…
Student Assistants > Student Employees
Conrad Helms
My presentation details the planning, preparation, and follow-through of hiring student workers for more advanced jobs than typical student assistant positions in the cir…
QR Codes in Libraries: An Overdue Discussion
Khyle Hannan
Libraries around the country have two things in common; struggling to keep pace with ever changing technology and constantly trying to provide services patron's want with…
Privacy and Confidentiality: using scenarios to teach your staff about patrons' rights
Ann Snowman
Every US state and the District of Columbia has a law on the books that protects a borrower's privacy, both an ethical and legal obligation of the Library. In addition, F…
Off site storage solutions at Duke and Wake Forest
Mary Beth Lock, Marvin Tillman
Many academic institutions are suffering from over-crowded stacks and the flow of book and bound journal material into a library rarely is maintained at the same pace as…
Keeping Anarchy at Bay: Lessons in Flexible Security
Maria de Jesus Ayala-Schueneman
Keeping Anarchy at Bay: Lessons in Flexible Security, , The safety and security of people and materials is one of the primary responsibilities of all libraries. Without a…
Change is the new normal: Access Services in a new Public Services paradigm
Sarah Troy, Nicole Lawson
At the University of California, Santa Cruz, Access Services has a reputation for testing new ideas and eagerly embracing change. In 2006 Access Services was the first de…
Leveraging Leadership Theory for Access Services: Applications for Change, Management, and Planning
Techwood Dr
Busy on the ground with service provision, staff management, and constant technology and workflow changes, we may rarely look to theory to improve our practice in Access…
When Access Starts with Interlibrary Loan/Document Delivery
James B. Harper
Interlibrary loan has evolved. We used to be a supplement to our collection - obtaining items too esoteric, odd, or granular to be considered for collection. Our service…
Training Student Workers in a Two Year College
Helen Maguire
"At Delaware County Community College's library, the staff is implementing a system of training student workers which teaches professional job skills in an environment th…
The Service Excellence Initiative: A New Approach to Customer Service
Eileen Ryckman, Deborah Caesar, Eric Rupp
With the pressures of changing technologies and patron expectations the need to stay viable as a service provider is impacting even Academic libraries who have traditiona…
Steal This Presentation! (Yale University Library's Experiment with E-Reserves and Copyright)
David McCaslin
Prior to the 2009-2010 academic year, Yale University Library appointed a committee of Access Services Librarians and Managers to review then current e-reserve workflow a…
Mapping, Managing and Improving Staff Performance in Access Services
Colleen S. Harris
Libraries are places of constant change in workflow, services, and user expectations, and these changes often impact the public service departments most. Incoming manager…
Inventory: Taking Stock of Your Collection
Judy Greenwood
Conducting an inventory is something that many libraries discuss but seldom act upon. The decision to conduct an inventory is one that is cannot be made lightly. Typicall…
How May I Help You? The Semiotics of Superior Customer Support at the Library's Service Desks
Frances Anne Pici
Semiotics is a method of inquiry that studies how human beings represent the world through a system of signs. The fundamental premise of semiotics is that all human commu…
Help, the Computer Says It's on the Shelf?! : Stacks Maintenance
Michele J. Jones, Megan McGlynn, Noah Meeks
This panel will discuss our various methods of stacks maintenance. The Harlan Hatcher Graduate Library collection has over one and a half million volumes, which grows wee…
Tapping into the User Experience: Simple Techniques to Learn about User Library Needs
Ameet Doshi
Many libraries do not possess the resources to implement large-scale survey tools such as LibQUAL. However, it is still possible to assess user needs within a budget. Dur…
Selecting, implementing, and using RFID in an academic library
Catherine Jannik Downey
Georgia Gwinnett College (GGC) Library has decided to use radio frequency identification (RFID) to secure and inventory its collection in its new building opening Fall 20…
Ending the Turf War: Circulation, Reference, and Instruction on One Team
Ken Johnson, Susan Jennings
In January 2008, the Belk Library and Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Se…
Electronic Reserves: Change is Our Constant Companion
Michelle Batchelor, Linda Frederiksen
Long a core activity in academic access services units, library reserves are currently undergoing a major paradigm shift in philosophy, function and task. Moving from pla…
Access Services Innovative Management in the Changing Era
Dell M Davis, Amy Chang
Among all the many challenges faced by managers of public service departments today, human resource management has been the key issue in the success of facilitating chang…
Access Services - It is All about PEOPLE!
Li Fu, Jing Shi
Access Services are people services. They are for the people, by the people and all about people. This presentation discusses one of the trends in library services that P…
Trust in ME: CBB Access Services Collaboration
Margaret P Menchen, Julie Retelle
In this presentation, you will learn a methodology for collecting and analyzing customer comments and feedback from multiple data sources, and how the University of Arizo…
The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries
EILEEN RYCKMAN, DEBORAH CAESAR, ERIC RUPP
Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment,…
III, Eres, and Ares: A Reserves Comparison
June L Power
A comparison of the pros and cons of three different reserves systems - Innovative's Millennium software, Docutek's Eres, and Atlas Systems Ares - as implemented at the U…
When Worlds Collide: Lessons Learned from Merging Two Key Service Points
Mary Carmen Chimato, Tripp Reade
In January 2007 the NCSU Libraries merged the circulation and reserves service points at the main circulation desk. This merger was part of the Libraries' ongoing assessm…
Student Worker Management Panel Discussion
Jennifer H. Hughes, Michelle M. Lewis, Lee Brown
This panel discussion will focus on successful methods of managing student workers in an academic library. Jennifer Hughes, Head of Access Services, Michelle Lewis, Circu…
Library Collections 2.0: Managing Multimedia Technologies in Academic Libraries
Erica Bodnar, Joey Fones
To support the learning and research needs of faculty and students, academic libraries are finding it increasingly important to incorporate the use of digital learning ob…
Give out Pickles: Customer Service Improvement
Terri Summey
In our technological society, people are used to customizable services and quick access to information from a variety of sources. Library customers are why libraries exis…
A Vision of Access Services in the Open Library Environment (OLE)
Judy Gardner
This program will present a scenario of access services in an open source academic library system with enterprise level connections. The Open Library Environment (OLE)'s…
The Space Is a Service, Too : Library Commons & Access Services
Charlie Bennett
What happens when an access services department has to run an information commons? This presentation will describe the transformation of the Georgia Tech Library's Circul…
Looking through the Keyhole: How Users Think About and Use Library Space
Dave Baldwin, Norice Lee, Cindy Pierard
Physical space still matters-even in the highly digital 21st century. How can libraries best assess and improve user space, even if they don't have the ability to underta…
Human Touch - The Only Stability in the Ever-Changing 'iWorld': Cherishing Customer Service
Mou Chakraborty, Sharon Payne
Access Services has evolved through a variety of changes over the last few years. The Circulation Desk is a lot more than just a place for 'checking out books,' to a larg…
Documents...We Want 'Em Rushed and Readable
Tina Maresco, Maureen O'Brien Dermott
With budgets shrinking and subscription prices rising, the philosophy of "just in time" seems to be gaining on that of "just in case". Resource sharing is an increasingly…
Course Related Content: A Management Solution
Bethany B. Sewell
Course Related Content (or Reserves) at the University of Denver's Penrose Library is a multi-departmental network of units working together to support the teaching needs…
Bridging the Gap: Building Relationships and Overcoming Copyright Anxieties
Susie Quartey
Nine years ago the Course Reserve Library at Brigham Young University (BYU) partnered with the newly developed Copyright Licensing Office (CLO) on campus to continue the…
Access Services 2.0: Tools for the New Era
Andrew D Shuping
In the last five years the web has exploded with new tools and websites that innovative services and new ways to collaborate. Although many of these new sites gain mentio…
You Are Not Alone*: Managing Change in User/Access Services with Compassion and Commitment
Mary Evangeliste, Katherine Furlong, Maureen O'Brien Dermott
In this panel presentation three managers of Access Services share the triumphs, disappointments and the "down right uncomfortable" work of transforming a user/access ser…
Training Student Workers Panel Discussion
Krista Higham, Jennifer Sirotkin
This small panel discussion will focus on successful methods of training student workers. Krista Higham, Access Services Librarian at Millersville University will discuss…
Training 2.0
June L Power
With less staff time and more things to do, providing consistent and thorough training is sometimes a challenge. In order to streamline training and provide for more effe…
Patron-to-Patron Lending
Gerrit van Dyk
When a user can't find an item in our catalog they go to ILL. ILL then contacts various libraries to see if they would lend the item in question. What if ILL was able to…